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Safe Horizon
New York, NY, United States
Summary: The lead customer support specialist is responsible for supporting end-user issues that are escalated by the customer support specialists, and for fulfilling end-user service requests for hardware and software. The position requires strong PC support technical expertise, ability to lead, and excellent customer service skills. Responsibili
Job Source: Safe HorizonCypress HCM
, NY, United States
IT Support Technician Contractor Our client is looking for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with the Technical Operations team and Support Specialists to provide world-class support to the internal workforce. Responsibilities include provisioning computers, deploying hardware, wo
Job Source: Cypress HCMTouro University New York
New York, NY, United States
Overview: Responsible for general technical support for students, faculty and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users). Responsibilities: Responsible for general technical support, to include, but not limited to as much of the following as possible: Administers all smart-podiums, troubleshooting all Audio-Vi
Job Source: Touro University New YorkFirst Tek
New York, NY, United States
My name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing for candidates with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well. Job Title: IT Support Technician Location: New York City (Manhattan) onsite Monday-Thursday Client: Major Entertainment Company
Job Source: First TekEQ Office
New York
Job Description Job Description Salary: About EQ Office EQ Office is Blackstone’s US office portfolio company with best-in-class expertise across acquisitions, asset management, leasing, redevelopment & property operations. EQ’s focus is to create and operate inspiring workplace destinations by offering solutions that blend the best of work, home
Job Source: EQ OfficeEQ Office
New York, NY, United States
About EQ Office EQ Office is Blackstone's US office portfolio company with best-in-class expertise across acquisitions, asset management, leasing, redevelopment & property operations. EQ's focus is to create and operate inspiring workplace destinations by offering solutions that blend the best of work, home, and hospitality. Our diverse team of ~1
Job Source: EQ OfficeROKT
New York, NY, United States
We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt's valuation increased to $2.4 billion USD
Job Source: ROKTRokt
New York
Job Description Job Description We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valu
Job Source: Rokt, , United States
IT Support Associate (1255840)
Project Name:
Duration: 25-Sep-2023 - 09-Sep-2024
Status: Open
Cost Center: C00277-IT Global Help Desk
MSP Contact: Parth Acharya
Magnit E-mail: [email protected]
Education Level: High School Graduate/GED
Job Classification: Information Technology
Category Name: IT Support Associate
Actual Submissions: 0
Max Submits Per Supplier: 3
Description: This position is Contract to Hire and Open to Remote
Schedule M- F 9-5:30
Could be lifting equipment up to 20-40 pounds
IT Support Associate Non-Exempt
PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
Provides status and follow-up information to internal or external customers.
Escalates calls to the appropriate departments.
Documents customer issues in call tracking system timely and accurately.
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
Provides support after hours via on-call cell phone.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
Associate degree in a computer technology field preferred.
Experience
Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years propriety software support experience and one (1) year Windows operations system troubleshooting experience. JURIS or claims management application experience preferred.
Skills & Knowledge
Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office
Strong oral, written and business communication skills
Analytical, interpretive and decision-making skills
Strong organizational skills
Excellent interpersonal and customer service skills
Excellent negotiation and conflict resolution skills
Strong stress and time management skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances.
Management retains the discretion to add or to change the duties of the position at any time
IT Support Associate jobs in , , United States
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