Quality Assurance Manager

South Deerfield, MA, United States

SUMMARY

Be a Champion for Legendary Durability.

Pelican Products is renowned for its virtually indestructible products. As our Quality Manager, you'll play a critical role in upholding this legacy by ensuring every product leaving our facility meets our rigorous quality standards. You'll be a champion for continuous improvement, leading a team and collaborating across departments to drive excellence in Pelican's manufacturing processes. Engages with customers and vendors on performance, quality, and compliance issues.

PRIMARY DUTIES AND RESPONSIBILITIES:

Champion Pelican's commitment to quality and safety, leading the implementation of a robust Quality Management System (QMS) aligned with ISO standards.

Oversee all quality control activities throughout the production process, from raw materials to finished Pelican products.

Lead and manage a team of quality engineers, technicians and inspectors, ensuring they are effectively trained and adhere to established procedures.

Proactively analyze quality data to identify trends and implement continuous improvement initiatives like Kaizen, Six Sigma and SPC.

Generates innovative ideas to solve problems and drives teams to close all actions and monitor effectiveness

Ensures there is a culture of developing, training against and following standards within the operation through training, auditing, and holding teams accountable

Ensures critical product and equipment qualification is handled correctly and documented appropriately according to the company standard.

Investigate customer complaints and non-conformance issues, leading the implementation of corrective and preventive actions (CAPA) to prevent recurrence.

Acts as the main contact of the plant for Pelican’s Product Liability Process (PLP) and liaises with the Vice President of Worldwide Quality and Operations Management to ensure the process is adhered to.

Part of the contract review process and translates them into relevant requirements in order to meet expectations.

Oversees compliance with government and defense contractor requirements. Maintains knowledge of regulations and communicate changes effectively.

Manage and participate in supplier quality programs, ensuring they meet Pelican's high standards.

Part of the New Product Design process to ensure new products continually improve their performance in the field.

Collaborate closely with engineering, production, and other departments to ensure seamless integration of quality principles throughout the development and manufacturing lifecycle.

Stay informed on the latest industry best practices and regulatory requirements specific to plastic molding and Pelican's product lines.

JOB REQUIREMENTS:

Education: Bachelor’s Degree in Quality or Engineering, and/or equivalent 5+ years related experience in a manufacturing or plastic injection molding environment

Actively participates as an operations leader – ownership, proactive and course correcting

Must have excellent verbal, written, math and presentation skills.

Ability to delegate work to and motivate, lead, train, and evaluate staff.

Ability to work under minimal supervision.

Demonstrated proficiency in problem solving methods/ tools and root cause analysis

Must be trained as an ISO9001 Internal Auditor by a recognized body.

Proficient with word processing, spreadsheet, and flow-charting software and ERP systems.

Ability to use measuring tools including calipers, micrometers, inside/outside micrometers, Vernier, pin gauges, height gauges, radius gauges, protractors, and dial indicators.

ADDITIONAL INFORMATION:

Actively supports and complies with Pelican’s objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.

Must be able to interact effectively and cooperatively with employees at all levels.

Must have the ability to complete assignments within the timeframe specified by the Manager.

Must be flexible regarding working hours. Must be able to work evenings and weekends, with or without advanced notice.

Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.

Ensures that staff is contributing at maximum potential through rigorous hiring practices and an emphasis on training and development initiatives, including coaching and counseling direct reports in their performance and professional development, with final authority for approving pay increases, hiring decisions and disciplinary actions.

Emphasizes ethical leadership and decision-making to protect Pelican’s brand and reputation.

Establishes challenging, productive and achievable goals for direct reports; measure results by establishing checkpoints to track progress.

Must be able to travel, nationally and internationally, as necessary.

Must have the ability to complete assignments within time frame specified by the Vice President of Worldwide Quality.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

While performing the duties of this job, the employee will be constantly required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).

While performing the duties of this job, the employee will be frequently required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).

Ability to lift and/or move up to 35 pounds and occasionally lift and/or move up to 40 pounds.

This position requires repetitive hand/wrist activities.

The approximate base compensation range is shown below. The actual offer may vary based on skills, experience and location.

Pelican Products, Inc. is an Equal Employment Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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