SR Implementation PM
Charlotte, NC, United States
Summary/Objective
The Project Manager will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key resource for clients during the implementation process.
Essential Functions/ Responsibilities
Serve as primary point of contact/driver for project completion with existing customers through implementation. Establish processes/procedures to manage customer portfolio activity.
Become a product expert, with strong understanding in configurations and data integration
Work cross functionally internally to solve implementation challenges
Demonstrate understanding of web based applications, API's, and data integration
Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required
Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients
Maintain ongoing reporting of partner/client status and activities
Management of multiple complex SAAS projects and implementations
Ability to proactively troubleshoot and solve problems with limited supervision
Fosters collaboration and positive team environment
Supervisory Responsibility
This position does not have any supervisory responsibility or direct reports.
Education and Experience Bachelor's degree or equivalent experience/project management certifications preferred
Background in delivering projects for external customers
Strong organizational, communications and people skills required
Ability to work independently and in a team environment
Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation
Background in the Payments, Banking, E-Commerce, Finance and/or Utility industries helpful but not required
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
EEO Statement
Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
Reasonable Accommodation
Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.
An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.