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City of Philadelphia
Philadelphia, PA, United States
Company Description Company Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than
Job Source: City of PhiladelphiaEurofins USA In Vitro Diagnostics Solutions
Warminster
Job Description Job Description Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines yo
Job Source: Eurofins USA In Vitro Diagnostics SolutionsPlaytech
Bensalem, PA, United States
Company Description PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual dev
Job Source: PlaytechTemple University
Philadelphia, PA, United States
Job Description - Technical Support Specialist (22000613) **Job Description** Technical Support Specialist - ( 22000613 ) **Description** The Technical Support Specialist for Classroom Technology and AV Support, at the Lewis Katz School of Medicine's IT Department, is responsible for scheduling, setting up, maintaining, troubleshooting, and s
Job Source: Temple UniversityPhiladelphia Streets
Philadelphia, PA, United States
**Technical Support Specialist** * 1234 Market St, Philadelphia, PA 19107, USA * Full-time **Company Description** Company Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless r
Job Source: Philadelphia StreetsCity of Philadelphia
Philadelphia, PA, United States
Company Description Company Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than
Job Source: City of PhiladelphiaTransit Technologies
Wayne
Job Description Job Description Ecolane is the industry-leading provider of intelligent web-based paratransit scheduling software. Combining a powerful and intuitive demand response platform, the Ecolane software enables transit providers to increase productivity, streamline efficiency, and provide outstanding client satisfaction. With 250+ cust
Job Source: Transit TechnologiesPhiladelphia PA
Philadelphia, PA, United States
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City
Job Source: Philadelphia PAPhiladelphia, PA, United States
Description
SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.
You will be part of the Tech Dispatch team, responsible for onsite support of incidents and service requests that cannot be resolved remotely by Service Center Staff. In this role you resolve, track, and manage escalated technical problems within Remedy. Travel may be required to support remote FAA sites that do not have local technicians assigned.
This role is Onsite at the customer location in Philadelphia, role contingent on Funding.
Responsibilities
Installs software, modifies settings, and replaces hardware as required to resolve the incident.
Resolves desktop and network issues to restore service.
Understands premise wiring/cabling best practices.
Uses ITSM and Remedy ticket processes to document actions taken and executes hardware or software deployment.
Supports lifecycle asset management (LCAM) of IT equipment – deployment through exchange/disposal.
Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration.
Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.
Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Qualifications
Required Education & Experience
A Bachelor’s degree related to Computer and Information Technology Services and 2 years of experience, AA Degree in related discipline and seven (7) years or more of related experience; Or, High School and nine (9) years of related experience with relevant certification
Must be willing to work effectively within a team environment in a fast-paced support role.
Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust
Desired Skills, Experience, & Certifications
A Bachelor’s degree related to Computer and Information Technology Services and 2 years of experience, an Associate's and 9 years of experience, or High School and 10 years of additional experience.
Technical proficiency in supporting desktop, server, printer, and network equipment.
IT Certification(s)
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2405802
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
Technical Support Specialist jobs in Philadelphia, PA, United States
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