Front Desk Schedule Coordinator

Austin, TX, United States

Position Description: The Front Desk Schedule Coordinator is directly responsible for supporting the Front Desk Clerk Team by overseeing all hiring, scheduling, onboarding, and ongoing training of Front Desk Clerks. This position will also fulfill all duties of a Front Desk Clerk and is a part of the Resident Services team as needed. Work schedule: Monday – Friday, during regular business hours.

Primary Duties/ Responsibilities

Responsible for all phone screening, interviewing, and hiring for Front Desk Clerk team for all shifts at all SRO properties utilizing JazzHR, Foundation Communities applicant tracking system.

Create, manage, and organize the scheduling of Front Desk Clerk staff to ensure adequate coverage for 24/7 operations at all SRO properties, including emergency shift coverage. Must also be able to fill the role of a Front Desk Clerk in crucial scheduling situations on evenings and weekends.

Manage work availability for all Front Desk staff. Work side-by-side with the Senior Operations Manager and Front Desk Managers on approving or denying employee time off requests to ensure adequate coverage of all shifts.

Onboard all Front Desk Clerk team new hires including all needed Human Resources documentation, team orientation, creating necessary logins, and coordinating onsite training.

Assign, coordinate and track all online employee mandatory trainings (Gracehill, Kantola, etc.) and team certifications (First Aid, CPR, MHFA, etc.)

Assist Senior Operations Manager with administrative duties, ordering and distributing supplies and uniforms, as well as other duties as assigned.

As a part of the front desk leadership team, maintain strong communication and cooperation with the Senior Operations Manager, Front Desk Managers, and Lead Desk Clerks to foster effective problem resolution and positive working environment.

Ensure confidentiality of all resident and staff records and information.

Foster professional relationships with all levels of staff, volunteers, and residents.

Minimum Requirements

At least 2 years of experience screening, interviewing, hiring, and training staff required

At least 2 years of experience scheduling a large pool of staff required

Must have exceptional interpersonal skills and human relation skills

Advanced knowledge of Microsoft Office, smart phones, scheduling software, and basic office equipment required

Excellent organizational skills, with strong attention to detail, and the ability to manage complex schedules at multiple work sites

Strong written and oral communication skills, problem solving, and the ability to successfully resolve conflicts

Must possess a valid driver’s license with at least 3 years of driving experience and a clean driving record. Must maintain these in good standing throughout the course of employment

Must have reliable transportation to travel between properties during the course of a shift

Ability to work with diverse types of people, be courteous and professional at all times, and be able to handle confidential information appropriately

Ability to work independently and follow instructions with minimal direct supervision

Working Conditions The work conditions usually take place in a clean, pleasant, and comfortable office setting. The noise level in the work environment is usually moderate. An occupational exposure to blood, or other potentially infectious materials can be expected. May be asked to clean up bodily fluids or spills with appropriate training and personal protective equipment provided. Must be able to use computer, cell phone, and security monitoring systems extensively.

Travel: This position requires daily travel between locations, and will require use of personal vehicle. Typical workdays will start at Mission Plaza, with anticipated travel to additional properties throughout the shift. Travel is reimbursed at the approved IRS mileage rate Physical Requirements While performing the duties of this job, the employee is seated in an office setting and is regularly required to see, talk and hear. The employee frequently is required to stand, walk, and sit. The employee is frequently required to use hands. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Compensation $20.00 - $22.00/hourly

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

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