Principal Security Engineer

San Diego, CA, United States

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description About Digital Technology & The SSO

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

Position Overview:

As Principal Security Engineer, you will play a pivotal role in shaping the technical direction of our company and driving the execution of our technology roadmap. This is a highly cross functional role where you will lead assembled teams of talented engineers, fostering a culture of collaboration, innovation, and excellence. Leveraging your expertise in engineering, development and software architecture, you will design and deploy scalable systems, design robust solutions, and ensure the highest standards of quality and performance across our infrastructure.

What you get to do in this role:

As a key member of our Enterprise Security team, you will be responsible for designing, building and consulting on complex solutions related to securing our global cloud infrastructure.

Deep technical understanding of operating systems, web technologies, application and development methodologies and tooling, the ability to both oversee, or be hands-on to prove out value propositions for emerging technologies.

Research security technologies and products in the marketplace and evaluate fit-for-purpose.

Create security requirements by aligning business strategies and stakeholder interests, using your knowledge of information security standards, external compliance, and industry best practices.

Bring your experience around conducting security, vulnerability analyses, and risk assessments to produce architecture/platform designs that highlight broader opportunities and support cost estimations.

Supports cross team collaboration and the creation of common practices and patterns to encourage consistency and reusability across various functional roles.

Evaluates existing security designs; identifying opportunities and working with leadership to prioritize technology investments related to networking; cryptography (PKIs), endpoint security, and server and monitoring infrastructure.

Supports secure system implementations by specifying intrusion detection methodologies, preparing preventive and detective measures; ensuring security of data both in transit and at rest; providing technical guidance to engineering and support teams; while supporting the creation of an appropriate level of documentation.

Verifies system and application security by performing security assessments, code reviews, configuration and design reviews.

Helps maintains organizational risk posture by ensuring we have adequate security measures that align with compliance standards and policies; conducting incident response analysis when required and working with leadership and technical teams on remediation plans.

Helps define and scope new projects and programs, prepares presentation material including problem statements, proposed solutions, and business justification.

Qualifications Qualifications

To be successful in this role you have:

15+ years of experience in architecture and engineering, with a focus on programming, operating systems, networking, and security.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Strong knowledge of enterprise architecture and engineering principles, design patterns, and best practices.

Master's degree in computer science, Engineering, or equivalent experience.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Ability to synthesize complex information and prepare presentations for executive leadership.

Experience with Agile development methodologies and DevOps practices.

Design, implement, and maintain scalable and resilient network architectures that meet the current and future needs of the organization.

Solid understanding of routing protocols (e.g., BGP, OSPF, EIGRP) and switching technologies (e.g., VLANs, STP, VTP) to ensure efficient and reliable data transmission.

Solid understanding of network security including firewalls, VPNs, IDS/IPS, and access controls to protect our network infrastructure from security threats and vulnerabilities.

Ability to design and architect IAM solutions, including identity lifecycle management, single sign-on (SSO), multi-factor authentication (MFA), and privilege access management (PAM), to meet client requirements.

Strong proficiency in Linux/UNIX operating systems (e.g., RHEL, CentOS, Ubuntu), including installation, configuration, and troubleshooting.

Expertise in scripting languages such as Bash, Python, or Perl, and experience with configuration management tools such as Ansible, Puppet, or Chef.

In-depth knowledge of networking concepts, protocols, and security principles.

Experience with virtualization and containerization technologies (e.g., VMware, Docker, Kubernetes).

Strong development and programming skillset is a must (C/C++, Python, Java)

Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and hybrid cloud environments.

Understanding of ServiceNow platform capabilities, including Service Portal, Service Catalog, Workflow Automation, and Integration Hub.

For positions in California (outside of the Bay Area), we offer a base pay of $186,600 to $326,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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