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Sendlane
Austin, TX, United States
We're Sendlane, an established SaaS provider disrupting the eCommerce industry by unifying the marketing tech stack for DTC brands with a unified approach to email, SMS, and reviews. If you're reading this, you're at least considering ditching your current gig and leveling up. Look no further, compadre. Have we got a challenge for you! The search
Job Source: SendlaneSecureframe, Inc.
Austin, TX, United States
Secureframe is on a mission to help organizations build trust and stay secure at every stage of growth. With increased data breaches and cyberattacks across industries, companies are demanding higher security and compliance standards from their vendors, but getting compliant can take a year or more, slowing a company’s speed-to-market and sales. S
Job Source: Secureframe, Inc.MongoDB
Austin, TX, United States
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoD
Job Source: MongoDBPetDesk
Austin, TX, United States
About The Role Customer Success Managers (CSM) own the post-sales experience at PetDesk, driving adoption, retention, and maximizing the return on a customer's technology investment. CSMs are responsible for ensuring the overall success of 400+ accounts. They are adept at analyzing strategic customer activities and opportunities and quickly buildi
Job Source: PetDeskInvicti Security
Austin, TX, United States
nvicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti’s products Netsparker and Acunetix bring security and development teams together to protect company data
Job Source: Invicti SecurityHarte Hanks
Austin, TX, United States
Have you lead a team of inside sales professionals? Have you got experience with client management, negotiating SLAs and SOW? Are you passionate about improving the sales process? As the Customer Success and Inside Sales Manager (CSM), you will play a vital role in the growth and development of our Inside Sales business by leading and supporting t
Job Source: Harte HanksAuctane, Inc
Austin, TX, United States
About us At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and
Job Source: Auctane, IncRapid7
Austin, TX, United States
Customer Success Manager (CSM) - LATAM As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction,
Job Source: Rapid7Austin, TX, United States
The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. (We're looking for various roles and based on your experience and skill set you will be be brought in at the appropriate level as either an Associate CSM, CSM or Sr. CSM.)
Your Responsibilities will include...
Serving as the main point of contact and build relationships with our districts through the various life cycle milestones (onboarding, nurturing and renewal/expansion)
Onboarding new customers by leading the project kickoff, scheduling and delivering training and working with internal and explain teams to facilitate data integrations & platform setup and configuration
Continue to manage the customer through onboarding and to the nurturing stage by conducting regular check-ins, manage multi-layer stakeholders, providing ongoing support, monitoring usage and sharing best practices to drive adoption.
Renewing the customer will be the outcome of this work as you will close the renewal while also looking for expansion opportunities by providing additional solutions to solve the customer's needs.
Through out the year you will ensure SchooLinks continues to deliver value for staff and student users.
Remaining flexible to customer needs with continuously updating configurations within the platform.
Provide customer feedback to our Product Team, collected during the various customer engagements.
Continuously define, document problems and challenges faced by our districts.
Keep account records and notes updated in a CRM such as SalesForce, Catalyst or other CS tools.
2+ years experience in implementation and customer success for SaaS company (ideally K12 experience)
Experience working in a remote environment
Strong interpersonal skills.
Project management skills (understand task dependencies/sequence and manage of tasks)
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
Ability to close renewal and expansion agreements with districts
Travel - based on customer needs with meetings and trainings some travel will be required. Additionally company off-sites
100% health care coverage
401K with matching
Dental & Vision
Parental Leave
Subsidized gym membership
Annual team offsite
Unlimited snacks, coffee, tea (in-house only)
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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Customer Success Manager jobs in Austin, TX, United States
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