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Account Manager

Dundalk, MD, United States

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

About ContainerPort Group:

ContainerPort Group (CPG) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: www.containerport.com

About This Role:

ContainerPort Group, a World Group company, is currently looking for an adaptive and versatile person to join our family as an Account Manager to sit in our offices in Baltimore, Maryland!

The Account Manager is responsible for providing customer support to our valued clients, while assisting in growing the ContainerPort Group customer base, and will communicate with outside customers as well as internal departments. Does this sound like you or fit your experience? Get in touch with us by applying here.

Duties and Responsibilities

Coordinating with internal teams on customer’s logistical needs and updates

Follow-up with customers regarding current and projected availability

Coordinate daily with other account managers, directors, and internal teams

Daily order updates in TMS software for customer shipments

Utilize Salesforce to record and document customer records

Daily review of non-invoice report with account managers

Other duties as assigned

Education and Experience:

High School Diploma Require

Possesses a high degree of initiative

Excellent customer service and interpersonal skills

Above average communication skills (verbal, written) required using different tools (text, email, phone, video)

Effective communication with cross-functional stakeholders

Attention to detail

Must be computer literate and able to use the Microsoft Office Suite

Ability to multi-task in a dynamic work environment

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.

Regularly required to talk and hear

Ability to sit for extended periods of time

Ability to perform desk-based computer tasks

Working Conditions

Normal office working conditions with medium noise level in an open environment

Ability to work outside normal business hours, as needed

Hybrid work schedule

Benefits/Perks:

Competitive compensation

Comprehensive Benefits package: Medical, Prescription, Dental, Vision

Life, AD&D, & Disability insurance

Employee Assistance Program

Financial planning

401(k) plan with up to 6% company match

Paid Time Off

Flexible work arrangements

Internal Mobility & professional development opportunities

Tuition assistance

Bonus Eligibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Account Manager jobs in Dundalk, MD, United States

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