Sales Tech Specialist

Dallas, TX, United States

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Basic Purpose

The Associate of Sales Engineering will be the primary technical and product resource and is a key player in the success of the sales team. This person will be responsible for understanding the prospects' current payment processing environments and any issues or challenges they are facing to develop a solution based on EVO's products and technologies. This person will also be responsible for understanding current technology in use by B2B clients, such as ERP and accounting systems, while maintaining an in-depth understanding of key payment

technologies such as encryption, tokenization, EMV, etc. A successful candidate will have the ability to articulate technology and product positioning to both business and technical users while establishing and maintaining strong relationships throughout the sales cycle.

Minimum Qualifications

High school diploma or equivalent; Associates or Bachelor's degree preferred

5+ years of experience in a technical sales, technical client services, or product management role

5+ years of customer service experience preferred

5+ years of experience in a level 2, senior, or team lead position

Proficiency using Microsoft Office Suite (Word, Excel, Outlook, etc.) and other Windows based programs

Well-organized, detail-oriented, and ability to adapt in a fast-paced work environment

Must be willing to travel during onboarding for training in first 90 days of hire

Experience conducting technical discussions in a sales environment

In-depth knowledge of electronic payments required

Essential Functions

Participate in sales calls.

Engage in technical and product discussions with technical resources from prospects to understand current

processing environment and improvement opportunities.

Design viable solutions to leverage existing EVO products and technologies based on the prospect's feedback.

Present solutions to prospects as part of the sales process.

Maintain an in-depth knowledge of EVO's products and technology and stay up-to-date with changes in the payments

market.

Research and document information in regards to general industry and/or 3 rd party products or solutions for sales

teams, clients, and prospects.

Assist in training, testing, and providing feedback to the development and product teams.

Assist in the development and delivery of product demonstrations.

Manage the implementation of key prospects via the EVO/SNAP platform.

Lead efforts related to platform conversions for key clients.

Manage B2B partnerships with 3 rd party developers of custom solutions, including Evolve.

Act as first point of contact for all RFP (Request For Proposal) requests for B2B merchants/prospects.

Compile training and/or procedural documents for new hires/existing employees.

Train new employees and manage on-going training.

Assist with large client retention as needed.

Act as the point of contact for the technical support team.

Non-Essential Functions

Perform related projects and duties as assigned.

Working Conditions

Office environment

Must be able to speak audibly and intelligibly on the telephone and in person

Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard,

paperwork, etc.

Must be able to see to read related documentation

Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers,

and vendors

Must be able to sit for long periods of time

Must be able to work holidays and weekends as necessary based on business needs

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this

classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of

employee assigned to this position.

Global Payments is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any employee based on any legally-

protected basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, pregnancy (including childbirth,

lactation or related medical conditions), sexual orientation, gender identity, gender expression, and transgender status, age (40 and over), national

origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by

applicable federal, state or local law.

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Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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