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Crestline Hotels & Resorts Inc
Columbus, OH, United States
** Front Desk Supervisor** ** Front Desk Supervisor** **Overview** The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and
Job Source: Crestline Hotels & Resorts IncConcord Hospitality Enterprises
Columbus, OH, United States
Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our g
Job Source: Concord Hospitality EnterprisesDoubletree Columbus
Columbus, OH, United States
Property Description DoubleTree Columbus, located in the vibrant city of Columbus, Ohio, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a contemporary and upscale hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, foo
Job Source: Doubletree ColumbusFairfield Inn by Marriott Columbus/New Albany, OH
New Albany, OH, United States
Job Title: Front Desk Associate Reports To: Assistant General Manager FLSA Status: Non-Exempt Summary: The Front Desk Associate is responsible for ensuring guests are checked in and out of the hotel while answering any questions or concerns guests or visitors may have. Essential Duties and Responsibilities: Processes
Job Source: Fairfield Inn by Marriott Columbus/New Albany, OHMid-Ohio Food Collective
Grove City, OH, United States
JOB SUMMARY : Mid-Ohio Food Collective (MOFC) is looking for a Front Desk Receptionist to serve as a first point of contact for visitors as well as an essential information hub for our organization. RESPONSIBILITIES: Greets and directs walk-in and telephone visitors to appropriate MOFC areas or meeting rooms and provides non-MOFC organizations wi
Job Source: Mid-Ohio Food CollectiveCity of Groveport, OH
Groveport, OH, United States
Location : Groveport, OH Job Type: Part-time Job Number: 00105 Department: Recreation Operations Opening Date: 04/19/2024 Closing Date: Continuous POSITION DETAILS FRONT DESK ATTENDANT PURPOSE: Responsible for assisting the patrons, management and supervisory staff while working at the front desk with the purpose of providing quality
Job Source: City of Groveport, OHStaybridge Dublin
Dublin, OH, United States
Resumen del trabajo Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing atte
Job Source: Staybridge DublinDave & Buster
Columbus, OH, United States
Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vis
Job Source: Dave & BusterColumbus, OH, United States
the smiling face of hospitality...front and center
Paid time off and holiday pay incentives!
Professional development and promotion opportunities!
Medical, Dental, Vision, and supplemental insurance effective DAY ONE!
401(k) available for all associates!
Free parking!
Why you will enjoy this job... The Guest Service Supervisor is a leader for the hotel’s front desk and guest services team. Guest Service Supervisors must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. The Supervisor will assist in adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Supervisor include resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, managers, and other hotel department teams.
MUST HAVE OPEN AVAILABILITY
What you'll be doing... Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
Engage in purposeful communication and build rapport with guests , creating an open dialogue to uncover guest expectations and unrealized needs.
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
Promote hotel brand loyalty programs , encourage guest participation, and offer special rate packages and upgrades when appropriate.
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns .
Always maintain professionalism consistent with hotel brand and company expectations.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies .
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
Coaching and counseling front office associates; holding them accountable to hotel standards
If applicable, maintain balance and security of house bank and accurately log all transactions.
Success Factors... Experience & Education:
2+ years of customer service experience, preferably in Hospitality or related industry
High School diploma or equivalency education certificate required
Communication:
Excellent verbal and written communication skills
Must be able to speak, read, and write in primary language used in the workplace
Physical:
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally
About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.
A great stay awaits at our historic hotel in Columbus, Ohio Housed inside the historic LeVeque Tower in the heart of downtown Columbus, Ohio, Hotel LeVeque, Autograph Collection adds a shimmer of light to the city skyline. Effortlessly blending historic and elegant design, our pet-friendly hotel in Columbus, Ohio, boasts unique rooms complemented with sophisticated décor and thoughtful technology. Rest easy with our evening turndown service and luxury bedding. Stay connected with flat-panel TVs linked to your laptop for work and entertainment. When cravings arise, head to The Keep Liquor Bar, our modern French brasserie and bar offering delectable bites, refreshing beverages and an enchanting atmosphere. Planning a meeting or big event in the downtown Columbus area? Hotel Leveque offers the ideal venue for weddings and corporate gatherings. If you want to make an immediate impression on your guests, look no further than our historic hotel in Columbus, Ohio. Let Hotel LeVeque, Autograph Collection be the backdrop for a successful retreat.
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Front Desk Supervisor jobs in Columbus, OH, United States
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