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Sonesta International Hotels
Philadelphia, PA, United States
Guest Service Agent - R-0058149 DESCRIPTION/RESPONSIBILITIES: Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the poin
Job Source: Sonesta International HotelsHersha Hospitality Management, LP
Philadelphia, PA, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Position Requirements * Immediately greet guest and offer to assist with
Job Source: Hersha Hospitality Management, LPHersha Hospitality Management, LP
Philadelphia, PA, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assist with their needs. *
Job Source: Hersha Hospitality Management, LPHersha Hospitality Management, LP
Philadelphia, PA, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assist with their needs. *
Job Source: Hersha Hospitality Management, LPHersha Hospitality Management, LP
Conshohocken, PA, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assist with their needs. *
Job Source: Hersha Hospitality Management, LPAloft Philadelphia Downtown
Philadelphia, PA, United States
Guest Services Agent (2 positions) 1-2morning shifts 7a-3p/3 evening 3p-11p. 1mid-shift 12p-8p, 1p-9p, 2p-10p, and 3p-11p. JOB SUMMARY Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Process Re:fuel purchases
Job Source: Aloft Philadelphia DowntownRemington
Philadelphia, PA, United States
Job Description What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office
Job Source: RemingtonStudy Hotels
Philadelphia, PA, United States
The Study at University City is currently seeking a PM Guest Service Agent , to provide genuine hospitality and highest quality of service to our guests. This position organizes, confirms, processes, and conducts all guest check-ins/outs, room reservations, requests and inquiries. Under the direction of the Guest Service Manager, the Guest Serv
Job Source: Study HotelsPhiladelphia, PA, United States
JOB SUMMARY
Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Process Re:fuel purchases and orders.
Must be able to work (8 hours) between the hours of 7a-11p five days a week including weekends, and holidays.
JOB DUTIES
Maintain complete knowledge at all times of: All hotel features/services, hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in-house group activities, locations, and times.
All hotel and departmental policies and procedures.
Obtain assigned bank and ensure accuracy of contracted monies. Always keep bank secure.
Meet with supervisor to review daily assignments and priorities.
Meet with departing Front Desk Agent to review business status and follow up items.
Access all function of computer system according to established procedures and standards.
Set up workstation with necessary supplies; maintain cleanliness throughout shift.
Answer department telephone within three rings, using correct greeting and telephone etiquette.
Promote positive guest relations to all individuals approaching the Front Desk.
Accommodate all requests for information in a congenial manner.
Processes all guest check ins according to established hotel standards.
Maintain guest history files on all guests.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Handle guest complaints, ensuring guest satisfaction.
Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction.
Offer detailed information on the voice mail system to callers and guests wishing to leave message.
Accept and record wakeup call requests.
Document and confirm reservations and cancellations.
Block rooms in the computer and follow through on designated requirements.
Pre-register designated guests and prepare key packets.
Process all check outs according to established hotel requirements.
Adhere to all cashiering procedures.
MINIMUM REQUIREMENTS High school graduate or equivalent
Previous experience in hotel front office.
Must be able to clearly communicate in English with guests, visitors, management, and coworkers to their understanding, both in person and by telephone.
Must be able to provide legible communication and directions
Ability to prioritize, organize and follow up
Ability to work well under pressure of constant frequent arrivals and departures
Ability to maintain confidentiality of all guests and hotel information
Ability to ensure security of guest room access
Ability to remain stationary at assigned post for extended periods of time
Ability to work cohesively with other departments and coworkers as part of a team
Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers, or other hotel/company officials.
Email Alert for Guest Services Agent jobs in Philadelphia, PA, United States
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