Director of Revenue Management

San Francisco, CA, United States

Job Description Job Description Company Description

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.

EOE/M/F/D/V

Job Description

The Director of Revenue Management is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role identifies and mentors RM talent in the hotel.

What you will be doing:

Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.

Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.

Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.

Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics

Participates in the annual budget process and produces long term projections, as required.

Actively participates in ownership conversations and presentations.

Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.

Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.

Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.

Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.

Directs and manages all channel distribution strategies. Evaluates new business opportunities related to booking channels.

Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.

Together with the Marketing team, manages performance reviews with OTA/CTO partners, keeping up-to-date on each partner’s distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluates extranet enhancements.

System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.

Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.

Oversees relationship with GRC and Distribution services teams.

Maintains relationships with local market competitors to keep informed of trends and news.

Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results.

Salary Range: $133,000 to $177,000 USD Gross Annually

Your skills and experience include:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

Strong communication skills, both verbal and written

Dynamic can-do attitude

Strong analytical skills and attention to detail

Presents a professional and polished appearance

Effectively deal with guests and other team members

Previous reservation experience highly preferred

Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferred

Possessing the trait of being organized and multi-tasking

Ability to complete work within given deadlines

Maintain confidentiality of proprietary information and protect company assets

Physical Demands:

This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting and carrying up to 20 lbs.

Perform other reasonable job duties as requested.

Required Education and Experience:

Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.

Minimum 2 years of Revenue Management experience

Visa Requirements:

Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Additional Information

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr