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SureStay Hotel Secaucus
Secaucus, NJ, United States
The Best Western Secaucus is looking for a leader We’re looking for an ambitious, hardworking professional who loves providing outstanding service and will build a great team that performs in accordance with established brand and hotel standards. The hotel is undergoing renovation to become a brand new Best Western Plus. HIRING IMMEDIATELY Fron
Job Source: SureStay Hotel SecaucusENDEAVOR HOSPITALITY GROUP LLC
New York, NY, United States
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communic
Job Source: ENDEAVOR HOSPITALITY GROUP LLCPyramid Global Hospitality
Saddle Brook, NJ, United States
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee de
Job Source: Pyramid Global HospitalityCrowne Plaza Englewood
Englewood, NJ, United States
Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brill
Job Source: Crowne Plaza EnglewoodHampton Inn
New York, NY, United States
Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Compensation: $21/hr Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus Interview, select, train, schedule, coach, and suppo
Job Source: Hampton InnRemington
Parsippany, NJ, United States
Job Description What you will be doing Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties a
Job Source: RemingtonSonesta International Hotels
Whippany, NJ, United States
Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervis
Job Source: Sonesta International HotelsCrowne Plaza Englewood
Englewood, NJ, United States
We have an great opportunity to join our hotel as a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of gu
Job Source: Crowne Plaza EnglewoodSecaucus, NJ, United States
The Best Western Secaucus is looking for a leader
We're looking for an ambitious, hardworking professional who loves providing outstanding service and will build a great team that performs in accordance with established brand and hotel standards. The hotel is undergoing renovation to become a brand new Best Western Plus.
HIRING IMMEDIATELY Front Desk Supervisor
Potential Career Path
Front Office Manager - Assistant General Manager
Must have a minimum of 1-2 years Hotel Guest Services experience.
Evenings and Two Weekends a month availability is required.
We value work life balance, diversity, and our commitment to provide the best customer service.
A Flexible Schedule is designed to meet life balance.
ESSENTIAL JOB FUNCTIONS
Monitors and ensures compliance with all guidelines for operations
Conducts monthly department meetings to review new procedures and solicit input from all employees
Handles and provides resolution to guest complaints and employee issues
Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures
Answers inquiries pertaining to hotel policies and services
Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
Ensures property hiring practices comply with all state and federal requirements
Performs functions of the General Manager or Assistant General Manager in their absence
Perform functions of Guest Service Agent as needed
Provides training, including safety training, to front office staff as directed by Management
Assists in the selection of Guest Service Agents
Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards
Corresponds with group and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed
Assist management team in conducting regular staff meetings
All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
Customer Service - Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance
Interpersonal - Maintains confidentiality
Oral Communication - Responds well to questions; Demonstrates group presentation skills
Team Work - Contributes to building a positive team spirit
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Delegation - Delegates work assignments; Provides recognition for results
Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
Organizational Support - Follows policies and procedures including but not limited to dress code policies
Adaptability - Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability - Commits to long hours of work when necessary to reach goals
Initiative - Asks for and offers help when needed
Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas
Planning/Organizing - Prioritizes and plans work activities
Professionalism - Treats others with respect and consideration regardless of their status or position
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
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Hotel Front Desk Supervisor jobs in Secaucus, NJ, United States
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