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MassMutual Financial Group
Springfield, MA, United States
The Opportunity The long term capacity planner is responsible for the development and maintenance of rolling 18 month capacity models for multiple lines of business that may include contact center and back office operations. The Team This role is part of the Shared Services & Enablement Workforce Management team. We support Customer Care Center and
Job Source: MassMutual Financial GroupCareerBuilder
Springfield, MA, United States
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Job Source: CareerBuilderMassMutual
Springfield, MA, United States
The Opportunity As an Investment Operations Consultant in our Investment Operations organization, you are responsible for transaction processing and oversight over the lifecycle of invested assets and their portfolios for the Company. This includes assisting in onboarding new managers and investment types, relationship management, customer support,
Job Source: MassMutualBaystate Medical Center
Holyoke, MA, United States
Sr Consultant Talent Mgmt page is loaded Sr Consultant Talent Mgmt Apply locations Holyoke, Massachusetts Remote Work Opportunity time type Full time posted on Posted Yesterday job requisition id R29652 Summary Description: The Talent Management Senior Consultant leverages experienced organization development s
Job Source: Baystate Medical CenterBaystate Health
Holyoke, MA, United States
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Windsor, CT, United States
Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting companies across the USA and we are hiring " Visitor Relations Specialist " for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ cli
Job Source: Net2Source Inc.Smith College
Northampton, MA, United States
If you have any questions about the position or our application process, reach out to us at . Facilities Management Job Description Job Summary The Senior Project Manager is responsible for managing and coordinating all necessary project resources and documentation throughout the entire project lifecycle. This includes meeting with the Campus st
Job Source: Smith CollegeThe Job Network
Westfield, MA, United States
Job Type Full-timeDescriptionCompany Overview:Quantic Electronics defines and manufactures mission-critical electronic components for the aerospace and defense industry, as well as commercial and industrial markets. Principal product lines include RF/microwave components, optical encoders, and power products such as capacitors, resistive foils, an
Job Source: The Job NetworkSpringfield, MA, United States
The Opportunity
The long term capacity planner is responsible for the development and maintenance of rolling 18 month capacity models for multiple lines of business that may include contact center and back office operations.
The Team
This role is part of the Shared Services & Enablement Workforce Management team. We support Customer Care Center and Life New Business Organizations in meeting operational and organizational goals. Our Capacity Planner forecasts from historical data combined with what is required to meet the current and future needs of the business. Our Planned Schedulers ensure the right people are doing the right tasks at the right time. Our Real-time analysts ensure that operations are running smoothly and as expected. Most importantly, we foster an environment of customer-centricity, collaboration, and employee development.
The Impact
Maintain model for each functional area
Candidate will monitor key business drivers such as Productivity, Shrinkage, Efficiency, Effectiveness, Staffing & Attrition and unit costs
Create long term capacity model
Establish long term forecasting model
Recommend appropriate staffing actions for the business, including hiring plans that will ensure consistent achievement of service levels
Review trends, including volume, patterns, staff productivity, attrition rates and resource allocation to maintain appropriate staffing levels
Provide key recommendations to leadership with respect to long term strategies for ensuring optimal service levels
Interpret sales/financial forecasts and the impact to organization
Overall Demand and Capacity Management to include recruiting coordination, resource allocation, capacity assessments, skills assessments, oversee cross-training plans
Ensure long term forecast aligns with short term forecasting
Analyze trends and identify problem solving opportunities
Business lead for reporting requirements
Identify data and reporting optimization opportunities
Minimum Qualifications:
5+ years designing, managing, and driving the execution of complex staffing and Demand/Capacity models
5+ years Insurance operations /Finance Services experience
Bachelors Degree or equivalent work experience
Preferred Qualifications:
Strong interpersonal communication, conflict management, coordination, and planning skills with cross functional teams
Ability to apply judgment to balance process compliance with achievement of business objectives
Strong organizational skills and detail oriented
Ability to communicate objectives, plans, status and results clearly
Ability to collaborate across diverse teams and organizations
Must be a self-starter with the ability to succeed with minimal supervision
What to Expect as Part of MassMutual and the Team
Regular collaboration with the Workforce Management, Reporting & Analytics and Finance teams.
Focused one-on-one time with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
#LI-JA1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
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Workforce Operations Management Consultant jobs in Springfield, MA, United States
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