Partner Service Delivery Manager (Solutions Architect)

Austin, TX, United States

**Partner Service Delivery Manager (Solutions Architect)**

at Cloudflare Austin or Remote US At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the worlds largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

**About the Department**

The Partner team works hard to grow the Partner ecosystem around Cloudflare. Channel Account Managers, Partner Development teams, and Partner Solutions Engineers all support partner businesses as they grow and scale with Cloudflare. All working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

**About the Role**

You are dedicated to the service delivery and operational success of Cloudflares Service Partners. You will be the process and technical application expert that helps our partners build and scale professional and managed service offerings to ensure our end-customers receive an amazing Cloudflare experience. As a service delivery manager, you will drive and manage engagements with the worlds most innovative service companies to help them deploy, support and operationalize partner business models and service delivery around Cloudflares global network. Youll primarily manage continual enablement projects, partner consultations and empower ongoing partner services that drive satisfaction from our partners and their customers. Your technical knowledge of Cloudflares solution, industry expertise, familiarity with go to market models and ability to manage large cross-functional projects will allow you to act as a trusted advisor for your partners alongside Cloudflares Partner Success Managers, Channel & Alliance Managers and Solutions Engineers.

You are passionate about technology and going above-and-beyond for your customers. You are self-driven, naturally curious, and an avid client advocate. You look forward to joining a growing team and to helping define and develop Service Delivery at Cloudflare.

**Requirements**

* Record of success in navigating and driving engagements with large IT organizations with a focus on managed or professional service delivery

* Previous Consulting,Technical Account Management, or Project Management experience

* Ability to prioritize, multi-task, and perform effectively under pressure while helping partners drive successful customer engagements and outcomes

* Understanding of application, server, and network security and performance concerns

* Understanding of DNS, TCP/IP, HTTP, TLS, and related protocols

* Enablement and training experience a plus

* Some API experience a plus

* Bachelors degree in Computer Science, Math or related field

* Travel 25-30%

**Bonus Points**

* Direct experience supporting global partnerships

* MBA or technical graduate degree

* Fluency in additional languages

Were not just a highly ambitious, large-scale technology company. Were a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflares enterprise customers--at no cost.

: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

: We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never, ever. We will continue to abide by our and ensure that no user data is sold to advertisers or used to target consumers.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

Location (City) **Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Cloudflares Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compe

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