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Dobbs Truck Group
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Job Description Job Description b" Champions Do More At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving cus
Job Source: Crash ChampionsSeattle, WA, United States
Job Type
Full-time
Description
We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity - we want to hear from you!
How You Will Make an Impact
Our guests expect luxury, value, and world-class service. As a Service Advisor , you will be responsible for extending world-class hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will directly impact whether we become our guest's favorite place to service their vehicle.
What Winning Looks Like:
Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers
Greet customers promptly
Meet with customers and review services owed from point of purchase of their vehicle
Increase customer satisfaction by building relationships
Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales and executing retail promotions
Oversee the technician working on customer vehicles including their time management/efficiency, ordering of parts, and job completion times
Participate in the development and documentation of standard operating procedures as appropriate
Explain all work completed to customers
Skills Needed to Win:
Ability to effectively manage time to meet and exceed targets
A strong desire to succeed
A team player who is focused on providing exemplary customer service
Ability to work in a fast-paced work environment
Strong organizational skills and detail-oriented
High School Diploma or equivalent
Accredited training in service advisor skills, customer satisfaction, and quality control
Minimum 1-year automotive service advisor experience
Basic automotive knowledge
Positive attitude, high energy, friendliness
Possess a valid in-state driver's license and an acceptable driving record
About Us
We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.
We have over 2,000 employees at 28 dealerships in 5 states...and we are still growing!
We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
We are a team. Everyone plays a role in our success.
We are a hospitality company that happens to be in the automotive industry.
Benefits of Working at Swickard:
Ongoing training and support
Opportunities for continued personal and professional growth
We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.
Competitive benefits package :
Insurance: medical, dental, vision, life, and pet insurance
Optional disability coverage
401k plan
Paid Holidays
PTO
Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail, service
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
Salary Description
$50,000 to $135,000 a Year
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Service Advisor jobs in Seattle, WA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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Get ready to discover your next great opportunity.