Technology Support Specialist

Millbrae

Job Description Job Description   ABOUT SILICON VALLEY INTERNATIONAL SCHOOL (INTL)

Since its founding in 1979, the school has long been committed to excellence in bilingual education. INTL stands as the premiere preschool to 12th grade bilingual International Baccalaureate World School on the West Coast, singular in its offerings of multiple immersion programs (French, German, Mandarin) and an English track with partial language immersion for grades in upper school.

The school embraces a thoughtful, nimble, and creative approach to educating young people for international and cultural competency. The school balances its commitments to tradition and innovation carefully and well, understanding the value of a student-centered bilingual education within a dynamic international community.

Silicon Valley International School is accredited by the following: Western Association of Schools and Colleges, National Association of Independent Schools, California Association of Independent Schools, Ministère de l’Éducation nationale (French Ministry of Education), and is a recognized International Baccalaureate World School authorized to provide the Primary Years, Middle Years, and Diploma Programmes.

MISSION

Silicon Valley International School educates students through a rigorous, collaborative, bilingual curriculum that promotes active engagement and responsible international consciousness.

POSITION OVERVIEW

Silicon Valley International School’s Technical Support Specialist is responsible for supporting students, faculty, staff, and, occasionally, parents of students in using the school’s technology equipment and services. This position reports to the Chief Information Officer and will work closely with the Director of Educational Technology.

While this position will primarily support our Elementary School (Kindergarten-5th Grade) campus, there will be occasional times when this position will work with other school divisions and our other campus.

The successful candidates will possess expert knowledge of Apple hardware and software, exceptional technical support and troubleshooting skills, strong organizational and interpersonal skills, and enthusiasm for working in a school environment.

The successful candidate will report directly to the Chief Information Officer. This is a full-time position with a non-exempt hourly rate. The salary will be based on a yearly amount ranging from $78,000 to $90,000 ($37.50 to $43.27) and will depend on relevant work experience and academic attainment. At INTL, we take pride in offering a competitive compensation package that includes six weeks of paid time off, ten days of paid sick leave, and eight school holidays per academic calendar year, including medical, dental, and vision.

PRIMARY RESPONSIBILITIES

First and second-level technical support related to faculty, staff, and student use of technology, including direct troubleshooting of software, peripherals, and hardware issues.

Maintained and troubleshot audio-visual equipment, printers, and other peripherals.

Install, upgrade, and configure operating system and software applications on existing and new hardware.

Keep accurate inventory of school equipment and document troubleshooting procedures.

Monitor help desk tickets and resolve technology issues.

Provide as-needed basic training, written documentation, and continued support to students, faculty, and staff on commonly installed communications and productivity software, including Microsoft Office for Mac, the iWork suite, and the Google Workspace for Education suite.

Process the annual iPad and laptop refresh, installations, and distributions.

Manage repairs needed on school-owned laptops and technology equipment.

Assist when needed with AV set-up for school functions.

Coordinates with the Chief Information Officer on technology projects as necessary.

Backup coverage of technology infrastructure when the Chief Information Officer is unavailable.

Support various departments’ newsletters and LMS content implementation.

QUALIFICATIONS/SKILLS: A minimum of three years’ experience troubleshooting, supporting, and using current versions of MacOS and iOS in a multi-user environment is required.

Experience with supporting Google Workspace suite (Gmail, Google Drive, Google Docs, Google Sheets, Google Slides)

Basic knowledge of wireless networking implementation, configuration, and security.

Excellent interpersonal, organizational, written, and communication skills in English.

Very strong customer service skills, even when those customers are students.

Keen attention to detail.

Ability to prioritize, work independently, and complete tasks and obligations in a timely manner.

Extremely well-organized and flexible to allow for unexpected or unscheduled technology issues.

Project management and problem-solving skills are needed, as well as the ability to take directions well and execute independently.

Ability to climb a ladder to service classroom projectors and similar equipment and lift heavy equipment, up to 50 lbs.

Valid Class C California Driver’s license and vehicle to drive between campuses and occasionally transport equipment.

ADDITIONAL SKILLS (NOT REQUIRED BUT DESIRABLE): Experience working in a Preschool-12th Grade education environment.

Previous work with Blackbaud K-12 CMS and LMS.

Experience with AppleTV, Epson Brightlink, or other interactive tools.

Experience with HP Printers and Ricoh copiers.

Knowledge of macOS and iOS management using Apple School Manager and Meraki MDM.

Knowledge and experience of supporting Cisco Meraki networking equipment

Experience with Cisco Meraki Systems Manager MDM

Knowledge of Apple GSX tool and ACMT certification.

Ability to speak other languages, particularly Chinese, French or German.

WORKING CONDITIONS. This position is a full-time, non-exempt position.

This position is onsite five days per week during school hours (7:30 am-4:30 pm).

Requires independent travel between multiple school sites.

Tasks will involve extended periods of time at a keyboard or desk.

Occasionally required to stand, walk, bend, stoop, squat, climb, twist at the waist, reach above shoulder level, upwardly extend neck, flex neck downward.

Sensory requirements: tasks require visual perception and discrimination.

HOW TO APPLY Prospective candidates should submit their cover letter and resume to Mathieu Farrugia for consideration . We request that candidates or recruitment firms do not call us at this time. Thank you for your understanding and adherence to the application process. PLEASE CLICK HERE TO APPLY   Silicon Valley International School is committed to a policy of equal employment opportunity for all applicants and makes employment decisions based on merit. INTL prohibits discrimination on the basis of race, color, ancestry, national origin, ethnicity, religion, age, sex, sexual orientation, physical or mental disability, genetic characteristics or information, marital status, military or veteran status, or any other characteristic protected by law. INTL will afford equal employment opportunity to all qualified applicants and employees as to all terms and conditions of employment, including, without limitation, hiring, training, promotion, compensation, transfer, discipline, and termination.

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