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Wix.Com Ltd
San Francisco, CA, United States
207501 **Customer Care Expert (Portuguese Language)** San Francisco ****We are:**** Wixs Customer Care Team in San Francisco. We build amazing products that help our users grow their businesses. We care about improving our user's experience and success!We offer competitive pay, equity, full coverage of health, dental, vision benefits with no employ
Job Source: Wix.Com LtdMosser Companies
San Francisco, CA, United States
Location: Mosser Towers (350 Turk St., 455 Eddy St.) Job Summary: The Customer Care Coordinator provides administrative and security support to the Property Management Team. The Customer Care Coordinator is responsible for maintaining a professional and welcoming atmosphere for residents and visitors, patrolling the building and enforcing buildi
Job Source: Mosser CompaniesUrsus Inc
San Francisco, CA, United States
JOB TITLE: Customer Care Advocate**TOP 3 SKILLS:**- High Volume Contact Center Experience3-5+ Years' Customer Service Experience, preferably HealthcareExperience with a CRM (Salesforce.com preferred) LOCATION: US; fully remoteDURATION: 6 month contractRATE RANGE: $26 - $27/hr SUMMARY: The role of the Customer Care Advocate is to provide an outst
Job Source: Ursus IncMorphius Corp
San Pablo, CA, United States
Must reside in California We are seeking employees to join our company in working remotely across California. Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely. We work in conjunction with different Unions across California, and we provided them with the benefits they receive on behalf of their Union
Job Source: Morphius CorpAries Technology
San Francisco, CA, United States
Position Purpose The purpose of this position is to oversee the overall smooth running of each individual casino by displaying professionalism to each individual they come into contact with. Position Responsibilities CCR's are responsible for the reporting of daily communication with each casino, training all necessary casino staff and entertain
Job Source: Aries TechnologyZenith American
Alameda
Job Description Job Description Title: Supervisor, Customer Care Department: Customer Care Bargaining Unit: NBU Grade: N/A Position Type: Exempt Hours per Week: 40 Position Summary The Supervisor, Customer Care provides daily leadership and oversight to a Customer Care team in accordance with Company guidelines, regulatory requirement
Job Source: Zenith AmericanMoxion Power Co.
Richmond, CA, United States
[Full Time] Manager, Customer Care at Moxion Power Co. (United States) | BEAMSTART Jobs Manager, Customer Care Moxion Power Co. United States Date Posted 08 Jun, 2023 Work Location Richmond, CA, United States Salary Offered Not Specified Job Type Full Time Experience Required 6+ years Remote Work No Stock Options No Vacancies 1 available Abou
Job Source: Moxion Power Co.EAST BAY SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS
Oakland, CA, United States
Job Details Level Experienced Job Location Oakland Adoption Center - Oakland, CA Position Type Full Time Education Level None Salary Range $23.00 - $23.50 Hourly Travel Percentage None Job Shift Any Job Category Nonprofit - Social Services Description The Customer Care Lead (CCL) oversees the daily operations of the public reception area,
Job Source: EAST BAY SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALSSan Francisco, CA, United States
AdaptHealth Opportunity - Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.
Customer Care Expert
Customer Care Experts are responsible for evaluating the performance of the Intake and Customer Service departments in their interactions with new and existing customers. This position assists in the implementation of corporate and departmental policies, procedures, and service standards in conjunction with management. It models commitment to Adapthealth values, teamwork, and exceptional customer service from a Quality Assurance Control perspective. The Customer Care Expert creates a positive team environment through monitoring and staff training as well as the duties and responsibilities listed below.
Job Duties:
Develop and maintain working knowledge of current products and services offered by the company
Answer all calls and emails in a timely manner, in adherence to their goals
Document all call information according to standard operating procedures
Assist with escalated calls/issues and answer customer questions regarding products or services.
Assist with the Quality Assurance of the Contact Center i.e., Call evaluations, Phone Etiquette training, Order Processing and customer issue trouble shooting guidelines.
Assist with development and implementation of best practices with leaders in the parallel departments to benefit efficiency.
Troubleshoot emergency issues/concerns pertaining to patient orders and/or accounts.
Assist in troubleshooting or managing problem calls from patients, medical offices, or insurance offices.
Receive and follow up on feedback regarding Representative performance and areas of opportunity for improvement for the Representative.
Create quality score cards to track quality performance levels.
Monitor calls to ensure sales and service scripting is followed.
Quality check product knowledge, policies, and procedures
Coordinate with management on the calibration of sales and service processes in the call center environment
Create quality reports for supervisors and management on individual agents to suggest actions for improvement.
Meet with Supervisors on actions plans.
Build reporting on call center trends, scoring, and respond to ad hoc reporting requests.
Understand and follow all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.
Provide employees with guidance in handling difficult or complex problems, as well as resolving escalated complaints or disputes.
Resolve customer service or billing complaints by performing activities, such as exchanging merchandise, refunding money, or adjusting bills.
Display a high level of adaptability, flexibility to change, and attention to detail.
Instill urgency in others so deadlines, Service Levels, and KPIs are met.
Recommend improvements in service and/or procedures.
Actively participate in Continuous Quality Improvement
Competency, Skills and Abilities: Excellent customer service skills
Analytical and problem-solving skills with attention to detail
Decision Making
Excellent ability to communicate both verbally and in writing
Ability to prioritize and manage multiple tasks
Proficient computer skills and knowledge of Microsoft Office
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
Work well independently and as part of a group
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
Requirements
Minimum Job Qualifications: High School Diploma or equivalent
Two (2) years' work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
Exact job experience is considered any of the above tasks in a Medicare certified.
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
Customer Care Expert jobs in San Francisco, CA, United States
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