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Cambia Health Solutions, Inc
Renton, WA, United States
Customer Service Professional I Full-time work from home candidates in WA, ID, OR and UT only. Starting pay range $16.70 - $21.25 depending on experience and location. HR will reach out and provide specific information. Upcoming start dates include the following: 06/03/2024 06/10/2024 07/08/2024 08/05/2024 08/12/2024 08/19/2024 09/09/202
Job Source: Cambia Health Solutions, IncBankers Life
Bellevue, WA, United States
Financial Services Professional - Hybrid Experience Location: Bellevue, WA, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Represe
Job Source: Bankers LifeBankers Life
Seattle, WA, United States
Financial Services Professional - Hybrid Experience Location: Seattle, WA, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Represen
Job Source: Bankers LifeBankers Life
Poulsbo, WA, United States
Financial Services Professional - Hybrid Experience Location: Poulsbo, WA, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Represen
Job Source: Bankers LifeAdobe
Seattle, WA, United States
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies inte
Job Source: AdobeShelf Engine
Seattle, WA, United States
**Customer Experience Analyst** at Shelf Engine Seattle, WA or Remote Shelf Engine is searching for a talented **Customer Experience Analyst** to join our growing team and report directly to our Head of Operations. In this role, you will work with multiple teams across functions to help support our system growth. The goal is to help Shelf En
Job Source: Shelf EngineAmerican Income Life AO - Emily Norde
Bellevue
Job Description Job Description Are you a motivated individual looking to elevate your career in customer service and sales management? We are currently seeking a dynamic Insurance Sales Specialist to join our remote team and be a driving force in our success at AO Globe Life. Our team has been recognized as top-performing in our agency for 6 wee
Job Source: American Income Life AO - Emily NordePenn Foster
Seattle, WA, United States
About the Team The New Verticals team is building and scaling new ways to delight our customers leveraging the DoorDash platform. New Verticals include the DashMart, convenience, alcohol, grocery, and retail businesses. About the Role As a member of the New Vertical Consumer S&O team, this associate manager will be responsible for coordinat
Job Source: Penn FosterSeattle, WA, United States
** Customer Experience Professional**
**Job Category****:** Customer Service & Contact Center Operations **Requisition Number****:** CUSTO01019 Showing 1 location **Job Details**
**Description**
****Company Overview****
The Customer Experience Professional contributes to the overall success of the organization by working closely with show management, site management and major customers to respond to client needs. The Customer Experience Professional also resolves customer sales and service issues through troubleshooting through a variety of methods including phone calls, in-person interaction and email, ensuring a timely resolution and providing the highest level of customer service.
**Summary of Key Responsibilities**
* Perform all in-house and show site functions, (i.e., data processing, incoming/outgoing phone calls/missing document collection, customer billing, invoicing, collecting on outstanding balances, show closings etc.).
* Responds to complex questions regarding multiple areas, including accounting, billing, networking, collections, etc.
* Provides guidance and training to Customer Experience Specialist. Functions as a lead, regional specialist, or assistant to manager as needed.
* Provides proactive support and coordination for pre-show and on-site collection efforts.
* Obtains customer approval and signature on all requested services.
* Prepares all show site reports.
* Attends pre-conference, weekly production, Sales meetings and Daily/Weekly Admin Office Walk throughs. (Corporate employee must have 200 hours on-site training).
* Communicate professionally with customers/building via text, phone, fax, and email or in person at show site. Solicit the sale of upgrade or additional equipment/services.
* Complete all show closing functions, i.e., Surveys, all documents associated with order, Bandwidth reports.
* Distributes/collects show manager equipment rentals.
* Reviews billing with show management.
* Resolve complaints concerning billing or service rendered, referring complaints to designated departments or General Manager, Accounting for investigation.
* Collects show management survey.
* Perform other duties as assigned.
**Qualifications**
* Minimum one (5) + years of related customer/exhibitor experience and/or training preferred.
* Proven written and verbal skills necessary to complete assigned tasks.
* Ability to speak effectively with customers or employees/management is essential.
* Working knowledge of Microsoft Office 365, Word, Excel preferred.
* Knowledge of data networking products/services desired.
* Must be available to work evenings, weekends, and holidays.
* Must be able to work with no supervision and be able to exercise independent judgment
* Representative is expected to be on time with a professional appearance and attitude.
**EDUCATION**
* High School Diploma or GED
**PREFERRED**
* Bachelors degree
*As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.*
*Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.*
*If you need assistance or an accommodation due to a disability, you may contact us at 702-943-6000*
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Customer Experience Professional jobs in Seattle, WA, United States
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