Customer Service Specialist

Memphis, TN, United States

Company Description

Vantiva Supply Solutions and Global Logistics provides value added supply chain solutions with proven expertise in solving complex, end-to-end transportation, and logistics challenges. After decades of experience in optimizing the supply chains for major Hollywood studios and other content publishers, Vantiva now serves a variety of market segments including gaming, technology, electronics, and other consumer products and high-value goods. Our non-asset-based transportation model allows us the flexibility to adapt to your individual freight needs, while our established distribution centers provide a wide range of value-added options, from warehousing to fulfillment. Vantiva is a supply chain partner providing comprehensive multi-mode and optimization strategies resulting in greater control and centralized visibility across the entire supply chain.

We are looking to add a highly self-motivated project management professional to our Process Integration team to manage various growth business projects. More information about these exciting times for our company can be found here: www.vantiva.com/activity/supply-chain-solutions.

We believe our growth and innovation will be enhanced with diversity. Therefore, as we push the edge of what's possible, we are committed to an equitable and inclusive culture that reflects the dynamic world around us. We are continuing to build and maintain working environments where each employee is comfortable being their authentic self and feel respected for who they are. We know great things happen when teams from different backgrounds, geographies, cultures, and human experiences collaborate as such, we've engaged employees globally across various departments and positions in organizational committees aimed at propelling the company forward. Three examples of this are our Women's Leadership Network, Business Ethics Panel, and Internal Communications Strategy. Come join us in making a positive impact!

Job Description

Ensure correct prioritization of workload.

Monitor waves/groups/orders on the floor to ensure process flow is adequate for on-time processing.

Evaluate emails from customers (internal and external) and respond timely and accurately.

Lead customer meetings.

Handle, organize and prepare customer issues and requests along with sending out correspondence to any partnering departments.

Develop and issue reports.

Utilize all appropriate software, including but not limited to, Microsoft Excel, Microsoft Word, Softeon, PRMS, GOLD, JBA, Label View, ASI, and SSRS.

Retrieve data while using multiple systems to maintain information.

Analyze orders to determine inventory demand and availability.

Communicate forecasts and special projects.

Escalate issues affecting order processing, shipping, reporting, or customer information.

Assist in other areas when needed.

Must spend long hours in intense concentration, also spend long hours on the computer entering information which requires attention to detail and prominent levels of accuracy.

Must be able to work other shifts as needed.

Must be able to work with minimal supervision.

Must follow all processes and procedures.

Responsible for maintaining and enforcing a clean and safe work area.

Perform all other tasks as directed by management.

Must work well under pressure.

Qualifications

Required Experience 1-2 years of customer service experience or related qualifications.

Additional Eligibility Qualifications Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percentage.

Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.

Ability to maintain a prominent level of accuracy in preparing and entering information.

Must have knowledge of office administration and email maintenance.

Must have PC skills and knowledge of basic office machines (i.e., copier, fax, phone).

Must have knowledge of excel and AS400 programs.

Must be detailed oriented.

Must have time management, team building, decision making, analytical and problem-solving skills.

Vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Preferred Education and Experience High School diploma with some college courses preferred; one to two years related experience and/or training; or equivalent combination of education and experience.

Supervisory Responsibility None

Work Environment While performing the duties of this job, the employee frequently works in a busy and open office area.

The person deals with constant interruptions and deadline stress.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to communicate (verbal/written), converse with, and exchange information with others. The employee may be required to remain in a stationary position, often sitting for extended periods of time. The person in this position must operate a computer and other office machinery such as a copy machine and printer. The employee must be able to lift 20 pounds.

Travel

Travel is not expected for this position.

Other Duties

Please note this Job Profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Additional Information

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Vantiva complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.

All your information will be kept confidential according to privacy guidelines/regulations.

Our most important asset is our People

Vantiva's success greatly relies on our people's energy, motivation, and talent.

We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation.

We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all.

If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.