Service Professional

Fort Mill, SC, United States

Do you seek opportunities to solve complex problems? Do you excel at making clients and customers feel like a priority and providing a stellar experience with each interaction? Are you ready for a career in FinTech where you can grow, reinvent your career aspirations and be in a constant state of learning?

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 22,000 financial advisors, 1,100 institution-based investment programs, and 500 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

As a Service Professional at LPL Financial, you will have the opportunity to learn financial services industry in a rich, supportive and entry level role that provides a deep experience and will be a catalyst for a career on one of the fastest growing industries. In this inbound, call center role, you will support advisors and/or investors in our call center and as part of our client success team. You are often the first resource and representation of the firm and have an opportunity to provide stellar brand experience with each call. You will help intake, scope, seek to understand and solve for our clients daily. The complexity of the topics you will support varies, and you will be at the center of leveraging tools, resources and technology to problem solve for our clients.

This role is advisor facing and requires skill in problem solving, critical thinking and independent ability to help and delight our clients. By providing consultative, timely and accurate recommendations leading to solving the need of each client you interact with, you help the firm continue to represent our client centric values and by taking care of our advisors so they can take care of their clients.

Responsibilities:

* Manage 25-30 inbound calls daily from advisors ranging from simple balance inquiries to more challenging, cross-functional financial transactions, upholding the highest standards of service quality and efficiency.

* Ensure achievement of performance metrics including average handling time, first call resolution, customer satisfaction, and adherence to schedule, while maintaining excellence in service.

* Conduct in-depth research and navigate multiple screens and databases adeptly to find accurate answers for advisors and investor issues.

* Navigate and utilize a diverse range of financial products and services during client interactions.

* Engage in weekly touchpoints with your manager to discuss progress, address challenges, and explore opportunities for continuous improvement.

* Ensures proper application of and compliance with internal and regulatory standards, guidelines, and procedures.

* Demonstrate ownership by resolving problems in real-time during client interactions, ensuring a thorough and timely follow-up to guarantee client satisfaction, fostering lasting relationships.

* Collaborate with internal service partners to achieve swift and effective resolutions for our valued callers, prioritizing a team-oriented approach to ensure client satisfaction.

* Monitor the customer satisfaction levels and develop methods for increasing them.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

* High School diploma or equivalent

* 0-2+ years of high-volume call center or client service experience

Core Competencies:

* Consultative skills

* Problem solving skills

* Client management skills

* Attention to detail

* Learning appetite

* Strong communication skills; both written and verbal

Preferences:

* Financial Services industry experience

Benefits:

* Competitive pay and compensation package

* Comprehensive benefits packages including health care, paid time off, paid volunteer time off and more.

* Access to onsite gym, recreation spaces and cost-free mental wellness support

Please note:

Training ranges from 6-12 weeks depending on team and skills needed by role. You will be required to be onsite during your first week of employment for New Hire Orientation and must be able to work onsite 2 days/week throughout your training period to ensure training and success in your new role.

Pay Range:

$19.38-$29.08/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.