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Holland & Knight
Los Angeles, CA, United States
IT Help Desk Support Specialist (Hybrid) page is loaded IT Help Desk Support Specialist (Hybrid) Apply locations Los Angeles San Francisco Portland Century City Newport Beach time type Full time posted on Posted 2 Days Ago job requisition id R4100 We are a Firm where people truly believe in what they do and strive to achieve the high
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Cerritos, CA, United States
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**Job Details** **Computer Network Support Specialist - (99)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Computer Network Support Specialist Location IRS -CA - Los Angeles, CA 90012 US (Primary) Education Associate Degre
Job Source: Centuria CorporationPerrygo Consulting Group, LLC
, CA, United States
>> Computer and Network Support Specialist Computer and Network Support Specialist Summary Title:Computer and Network Support SpecialistID:00227-CALocation:Ridgecrest, CA Description Perrygo Consulting Group, LLC (Perrygo) is excited about the opportunity to bring aboard highly motivated and energetic individuals to join our growing teams. We are c
Job Source: Perrygo Consulting Group, LLCLos Angeles, CA, United States
We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
Description:
The IT Help Desk Support Specialist will Provide courteous, professional customer service and technical assistance, as well as assist the user community and other IT personnel to troubleshoot, maintain and resolve computer hardware and software issues.
Key Responsibilities Include:
Provide telephone and email support for all corporate users of computer software, hardware, peripherals and networks
Grant access, change, and reset passwords
Learn all internal business applications and provide general PC/network support (1st Level) and general application support to a distributed user base
Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems
Identify, troubleshoot, resolve and escalate issues related to computer hardware, software, and related equipment installation and configuration
Log all calls and activities accurately in a ticket tracking system
May perform 2nd level support, which includes user onboarding & offboarding, and the activation, deactivation, and editing of Active Directory accounts
Process requests for remote and mailbox access by following defined firm protocols, which includes securing and appropriately documenting approvals for said access
Special projects and additional duties as assigned.
Qualifications:
3-5 years’ experience performing level one help desk support working as part of a corporate help desk/IT team
Basic Technical Certification (A+, networking, MCP, etc.)
Strong customer service, can-do attitude, with good follow-through skills
Keen interest and ability to learn new software and hardware, advanced knowledge of computer hardware and software, including Microsoft Office; experience with a variety of platforms and systems, including MS Windows 10 and Apple (MAC) are preferred
Possess proven analytical and problem solving skills
Work well with others in a team environment requiring minimal supervision
Excellent written and verbal communication skills
Minimum Education:
Bachelor’s degree
In accordance with the California Pay Transparency Law, the pay range for this position is $26.20 - $42.60/hourly. An individual's actual compensation will depend on the individual's qualifications and experience.
Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below is a list of just some of the benefits we offer: generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.
Benefits may vary by position and office.
Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer , making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.
Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.
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IT Help Desk Support Specialist (Hybrid) jobs in Los Angeles, CA, United States
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