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Vector Media, LLC
Chicago, IL, United States
3 days ago Be among the first 25 applicants About Us Here at Vector Media, we lead the forefront of innovation in transit advertising. Since our inception in 1998, Vector Media has been at the cutting edge of transforming transit advertising into a dynamic arena for brand engagement and efficient reach to millions of Americans. Headquartered in
Job Source: Vector Media, LLCVector Media
Chicago, IL, United States
About Us Here at Vector Media, we lead the forefront of innovation in transit advertising. Since our inception in 1998, Vector Media has been at the cutting edge of transforming transit advertising into a dynamic arena for brand engagement and efficient reach to millions of Americans. Headquartered in NYC, our reach extends across the nation with
Job Source: Vector MediaIngredion Incorporated
Westchester, IL, United States
Ingredion Incorporated is in search of a Customer Support Specialist, who will enthusiastically serve as a critical point of contact with Ingredion's customer base, from the initial placement of orders for products through their delivery to invoice payment. This position aligns with customer and in role partners with colleagues in Sales, Logistics,
Job Source: Ingredion IncorporatedBuildout, Inc.
Chicago, IL, United States
**Customer Support Specialist** at Buildout Chicago ****About Buildout**** In 2010 Buildout pioneered commercial real estate (CRE) marketing automation. Today, with over 35,000 brokers and with 12 of the top 20 brokerages counted as customers, Buildout continues to be the leader in CRE marketing automation in addition to recently launching v
Job Source: Buildout, Inc.Educated Solutions Corp
Chicago, IL, United States
Location Remote,IL Description Our client, a global leader in the IT industry, is seeking to hire an IT Customer Support Specialist. This is a 100% REMOTE position with the hours of 8am-5pm M-F CST . This position starts as a 3-6-month contract but offers opportunities for extensions and full-time positions for top performers. Position Over
Job Source: Educated Solutions CorpJB Executives
Des Plaines, IL, United States
Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Support Specialist position might be what you are looking for! JB Executives is a small, but mighty market
Job Source: JB ExecutivesIntercom
Chicago, IL, United States
**Customer Support Specialist** at Intercom Chicago, IL **Communication has changed for people. Its changed for businesses, too.** Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycleacross acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to
Job Source: IntercomCars Commerce
Chicago, IL, United States
Be essential at Cars Commerce At Cars Commerce, we're fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Car
Job Source: Cars CommerceChicago, IL, United States
About PriceLabs:
PriceLabs was founded in 2014 by IIT / Kellogg Alumni and has been growing rapidly over the past couple of years. We serve thousands of customers in 100+ countries and our team is distributed between 8 countries.
We are a market-leading revenue management tool for the vacation and short-term rental industry. We are an SMB/Mid-market focused product with mostly self-serve and some sales-assisted motion.
Our customer base grew 10x since 2019 and in 2022:
Our team grew 3x
We raised $30 million in funding from Summit Partners
We joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts & property managers
We continue to grow exponentially backed by a strong team to take us to the next level.
Why join PriceLabs?
Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here )
Work with a global team (8 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
We are a freemium product, so marketing leads the charge on customer acquisition.
We are a remote-first organization and accept work from home as the norm.
About the Role:
In the Customer Support Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.
This role would include working any shift on rotation (including 8:30PM - 5AM) and any five (5) days of the week.
Taking ownership of customer issues reported and seeing problems through to resolution
Conducting product walkthrough and providing resolutions to customers' queries
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Answering questions over email, phone calls, & live video calls.
Finding ways to go above & beyond to help customers
About You:
1+ years experience in a Customer support role within a SaaS product organization
Empathy, and patience.
Curiosity and a problem-solving mindset.
Previous experience at a start-up or in a customer support role.
Strong analytical background - our product is very math and numbers-heavy!
Solid verbal, written, presentation, and interpersonal communication skills
Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint
Experience working with Zohodesk or other support/service software
PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.
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Customer Support Specialist - Philippines (Remote) jobs in Chicago, IL, United States
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