General Manager

Houston, TX, United States

At MOD, we believe companies can and should be a source for good in the lives of the people they employ and the communities they serve. Our purpose is measured by the positive social impact we can make together.

We recognize the value in second chances. Individuals with criminal histories that are seeking stable employment as a step in their journey are encouraged to apply.

Compensation: Salaries will vary based on a candidate's qualifications, competencies, experience, geographic location.

MOD Pizza offers a total compensation package including:

Store-performance incentive per quarter

Medical/dental/vision/basic life/disability insurance options

Up to 20 paid vacation days per year and 2 paid holidays

401(k) retirement eligibility

Paid sick leave

Paid parental leave

Employees can progress through the pay range by earning performance-based pay increases

Access to MOD's Employee Assistance Program

Summary

As a General Manager, you are accountable for leading your store. This position requires a genuine love for people, business savvy, and a high level of accountability. At MOD, we focus on keeping our Flywheel spinning. Our Authentic purpose comes from developing Engaged and Inspired people, making Loyal customers, and achieving our business goals. You will provide leadership and direction for your MOD team to build and maintain the MOD experience. Your objective is to live, teach, and demonstrate MOD Pizza culture in all interactions while maintaining the profitability.

Key Responsibilities

You will spend your time in two key areas. The first is "GM Focus time". You will coach your team, grow your own skills, make business plans, welcoming and engaging with customers. The second is "On the floor". This is where you will be working with your Squad and delivering a great experience.

Oversee the daily operations of the store. Drive the best possible business results and engage customer and Squad experience

Provide leadership to the entire Squad with particular attention to the Store Coach and Shift Captains. Leading through others is key to success

Identify opportunities to improve store performance. Review store results and develop action plans to achieve success

Engage your Squad in solving problems and successfully achieving your store's goals

Partner with peers and those in leadership and ask for what you need to be successful

Maintain staffing levels through proactive talent recruitment and selection processes

Build and sustain community relationships

Utilize forecasts and the current labor model to distribute staffing and schedules. Execute all training programs to new and existing Squad

Overall accountability for cleanliness and food safety within the store

Hold Squad accountable for their performance and demonstrate a growth mindset for ongoing development

Celebrate the wins with your Squad

Manage store inventory levels and ensure supplies are ordered, received, processed and labeled.

Maintain accurate, secure, and timely cash management

Communicate effectively to ensure Squad are aware of upcoming initiatives

Track, report, and or fix facilities issues

MOD values are demonstrated when you:

Embrace change and seek to learn and improve every day. It's not perfection, it's a commitment to progress

Focus on finding the solution, not dwelling on the problem

Be generous with your time. Show patience and grace when answering questions and be of service to others

Express appreciation for the generosity of others

Show compassion, understanding, and willingness to support others without judgment

Play a role in creating a safe environment for all customers and squad members

Demonstrate and embody MOD culture and standards

Required Qualifications

2 years of General Manager experience in a restaurant

Tenacious spirit and demonstrating pride and sense of ownership for a business

Proven success training, developing, and leading teams

Experience ordering, receiving, and controlling inventory within a food service environment

Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date

Must be at least 21 years old

Preferred Qualifications

College Education in Business or Related Field may substitute a portion of required experience

Strong written and verbal communication skills

Physical Requirements

As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others.

Working Conditions

•High noise levels due to operations, customers and overhead music

•May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer

•Will work near moving or mechanical parts

•Varying schedule to include evenings, holidays and extended hours as business dictates

•Will work inside a walk-in refrigerator and freezer

This Job Description is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact [email protected]. In addition, some states have working restrictions for employees under 18 years of age. Please reach out to your GM if you are under 18 years old to determine if this applies to you. MOD is a fair chance employer.

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