Launch Consultant

Baltimore, MD, United States

BIG NEWS!

ZeroFox is officially a public company, and we’re on a mission to make the internet safer. Read more here: http://ow.ly/Iy6K50KbCYo

OPPORTUNITY OVERVIEW

ZeroFox seeks a Launch Consultant to assure customer success by providing platform optimization, customer training, platform implementation services, and advisory services. This is an exciting role that requires someone who thinks strategically and is a data driven decision maker. The ability to work in a fast paced, dynamic and evolving environment is a must!

In this role, you will exceed client expectations and drive value by serving as a trusted technical advisor during the implementation phase. You will do this by consulting with customers on their security needs, curating the customer’s platform, setting expectations for the length of their engagement, and working internally to ensure the ZeroFox ecosystem is aligned to deliver the best experience.

Additionally, you will be responsible for working with customers to define business and technical requirements. You will nurture relationships, both internally and externally and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Project Managers, Business Analysts, Systems /or Software Developers or candidates with experience with setup and delivery of similar SaaS products will be given priority consideration.

Role and responsibilities Consistently deliver successful engagements which result in an informed customer who understands the benefits and value of the ZeroFox Platform, has an optimized implementation tailored to their specific business needs and has been successfully transitioned from Sales to our Services and Customer Operations teams

Work with sales and the customer to define individual customer requirements, engagement schedules and service execution milestones

Build strong relationships with customers, partners, and team members

Provide regular updates to both customers and ZeroFox Leadership on project progress

Deliver onboarding/implementation services and provide a smooth project transition to our Services and Customer Operations teams

Script/tailor platform optimizations based on client requirements

Assist the Director of Customer Enablement in defining and/or enhancing service and methodologies based on lessons learned and feedback from customers

Leverage knowledge from multiple domains to provide customers with comprehensive solutions

Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations

Deliver web-based training to user groups to support organizational adoption

Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues

Maintain current functional and technical knowledge of ZeroFox service options to be a subject matter expert for our customers

Help to document best practices in developing and using ZeroFox solutions

Required qualifications and skills Experience in a related function, typically obtained in 3+ years

Experience with SaaS-based platform configuration and maintenance for enterprise organizations

Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies

Successful management of customer support engagements to completion with high levels of customer delight

Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems

Exceptional verbal and written organizational, presentation, and communication skills.

Customer service orientation and belief in teamwork, collaboration, adaptability and initiative

Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Competitiveness & competitive awareness. Proficiency in explaining strengths & vulnerabilities

Willingness to travel as required based on customer and business need

Desired qualifications and skills Knowledge of data analytics, dashboards, and reporting

Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk.

Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background

Propensity to thrive on change and general dissatisfaction with the “status quo” founded on the belief that great is better than good

Past experience working in customer success, technical support, configuration and / or training capacity

Benefits Competitive compensation

Community-driven culture with employee events

Generous time off

Comprehensive health benefits & 401(k) plan

Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Interested? Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.

Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

Other Information This position will report to the Director, Customer Enablement

This position may entail up to 20% travel

This role requires occasional work on nights and weekends as needed.

ABOUT ZEROFOX

ZeroFox ’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: we recently announced our intent to become a publicly traded company via a merger with L&F Acquisition Corp. and were named a Top Workplace by the Baltimore Sun. With $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.

Equal Opportunity, Diversity & Inclusion

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

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