Assistant Service Manager/Service Advisor

Hamburg

Job Description Job Description Job Opportunity: Assistant Service Manager at an Award-Winning Independent Service Center

Are you passionate about ensuring people can live life uninterrupted? If so, our assistant service manager position might be perfect for you! At our award-winning independent service center, we pride ourselves on helping our customers enjoy seamless, trouble-free lives by providing top-quality automotive services.

Role Purpose:

The assistant service manager plays a crucial role in our core mission to "Help people live life uninterrupted." In this position, you will support the store manager as an effective second in command, ensuring smooth operations and superb performance across the board.

Key Responsibilities:

- Act as a pivotal support system for the store manager, helping to oversee daily operations and ensuring all activities align with our company’s high standards.

- Take the lead in delivering unbelievably amazing customer service, ensuring that each customer's needs are met promptly and efficiently, so their life remains uninterrupted.

- Cultivate a supportive and encouraging environment for our team, boosting morale and enhancing teamwork, leading to improved service delivery.

- Step in as acting manager in the store manager's absence, demonstrating leadership and decision-making skills that maintain continuity and uphold our standards.

- Engage actively in problem-solving and conflict resolution, both with customers and within the team, ensuring solutions are swift and satisfactory.

- Assist in the training and development of staff, aiming to elevate team skills and service levels continuously.

- Maintain a thorough knowledge of industry standards and company policies, and ensure these are applied consistently.

- Drive initiatives that enhance customer satisfaction and team effectiveness, aligning with our mission to minimize disruptions in our customers’ lives.

Ideal Candidate:

You are a proactive leader, detail-oriented, and dedicated to excellence. Your ability to manage operations effectively while providing outstanding customer and team support makes you the perfect candidate for this role. Join us to not only advance your career but also make a significant impact in helping people live their lives uninterrupted.

Our Story at DeBoer's Auto: Empowering Lives and Careers

Welcome to DeBoer's Auto, where our mission isn't just about vehicles; it's about creating a seamless experience for our customers so they can live their lives uninterrupted. Since our founding, we've committed ourselves to not only meet but exceed the automotive service and maintenance needs of our community. At DeBoer's Auto, we believe in taking care of people—both our customers and our team.

Our Core Values

At the heart of DeBoer's Auto are our core values, guiding every action we take and decision we make:

- Humble: We keep our egos in check, share credit, and prioritize our team over ourselves.

- Hungry: We're relentless in our pursuit of knowledge, responsibility, and tasks to better ourselves and our service.

- Smart: We trust our good judgment and intuition to make wise decisions that benefit our customers and team.

- Professional: We strive to be seen as reliable, respectful, and competent in every interaction.

- Committed: We dedicate ourselves wholeheartedly to our customers and our cause, ensuring that every commitment is fulfilled with the utmost integrity.

Our Unique Services

Understanding the needs of our customers has led us to develop our Three Uniques—services designed to make automotive care as convenient as possible:

- Loaner Cars: Available 24/7, ensuring that our customers are never stranded.

- 24/7 Access: From online appointments to after-hours services, including a secure dropbox and key locker, we're here whenever you need us.

- Pickup/Drop Off Service: We offer hassle-free pickup and drop-off within a 6-mile radius of our shop, making service appointments as convenient as possible.

Our Proven Process

Our approach to automotive care is systematic and thorough, ensuring every customer receives consistent and high-quality service:

1. Book Appointment: Easily schedule service via online, text, or phone.

2. Service and Loaner Car: Drop off your vehicle for service and take a loaner car if needed.

3. Digital Inspection and Consultation: Receive a comprehensive digital inspection of your vehicle and consult with your advisor to understand our recommendations.

4. Pickup and Drive Worry-Free: Pick up your serviced vehicle and enjoy uninterrupted driving until your next pre-arranged service visit.

Join Our Team

At DeBoer's Auto, you're not just joining a company; you're becoming part of a family that values growth, professionalism, and commitment. Whether you're interacting with customers or fine-tuning their vehicles, you play a crucial role in helping them live life uninterrupted. We support your professional development, encourage your pursuit of education, and provide you with the tools and resources to excel in your role.

If you're ready to start a career at a place where your work truly makes a difference, DeBoer's Auto is the place for you. Here, your growth is just as important as the services we provide. Join us, and together, we'll continue to drive forward, empower lives, and keep our community moving without pause.

Apply today to take a leading role in a company that values customer peace of mind and quality service as much as you do!

Requirements

- Valid drivers license and clean driving record

- Must be a team player and have a professional attitude

- Strong work ethic

Benefits

Join Our Team and Enjoy Exciting Benefits:

- Flexible Schedules: Say goodbye to late nights and weekends! Embrace a work/life balance that lets you enjoy your life just as much as your job.

- State-of-the-Art Work Environment: Work in style and comfort in our well-lit shops, complete with air conditioning.

- Health and Wellness Plans: Comprehensive health, dental, and vision insurance to keep you feeling your best.

- Boost Your Savings: Take advantage of our retirement program with a generous employer match up to 4%.

- Share in Our Success: Benefit from our profit-sharing program that puts money back in your pocket.

- Vacation & Sick Leave: Enjoy paid vacation and sick time, because everyone deserves a break.

- Holiday Cheer: Relax at home with pay on major holidays.

- Competitive Compensation: Receive a paycheck that matches your skills and dedication.

- Continuous Learning: Grow with paid training opportunities.

- Extra Security: Employer-paid life insurance and long-term disability coverage.

- Fun and Connection: Join in on company events that build team spirit.

- Additional Protection: Coverage options for short-term disability, accidents, and critical illnesses.

- Support When You Need It: Access to our Employee Assistance Program for guidance and support whenever life gets tricky.

Ready to take your career to the next level with a company that cares? Apply now and start enjoying these fantastic benefits today!