Process Improvement Analyst II

Jacksonville, FL, United States

Description Location: This position can be located at one of the Seacoast offices within the state of Florida. Hybrid work arrangement (3 days in the office, 2 days remote).

JOB SUMMARY:

The Process Improvement Analyst role is to provide project, technical, process, testing and reporting support to Loan, Payments and Deposit Operations. They will work with subjects matter experts and other staff to analyze processes and systems, identifying areas for improvement and determine needs to translate into business requirements. Objectives include ensuring that systems and applications are being fully utilized to achieve operational efficiency and to ensure a positive customer experience. The Process Improvement Analyst will work with associates, leaders, business partners, application vendors, and IT to achieve this end. The Process Improvement Analyst will also proactively manage small to medium projects, while being assigned to Program/Project Managers to help execute tasks on larger projects.

Another objective of the Process Improvement Analyst is to proactively identify areas they believe to be in need, while working with Operations leadership to prioritize all projects and initiatives to support the organizations overall goals.

QUALIFICATIONS:

BS in financial field of study

3-5 years loans, payments or deposit operations experience, gaining thorough knowledge and understanding of bank processes and associated technology utilized.

Excellent oral and written communication skills.

Excellent interpersonal skills.

Proven ability to lead small to medium projects, and exerting influence with no direct reporting relationships.

Ability to work independently.

Ability to analyze each process within the department to determine its value (risk/reward) and to identify improved efficiencies.

Interest in Data Visualization.

Must be proficient in PC functions including MS Excel, Word, PowerPoint, Outlook and all bank related systems with the ability to learn other computer systems/programs quickly. Familiarity with one diagramming tool such as Visio/Smart draw is desirable.

Available to work overtime as necessary to meet the primary objectives of the job.

Six Sigma Certification or other process improvement methodologies preferred.

Experience with SAS reporting, coding, SQL Queries or building RPAs preferred.

ESSENTIAL JOB FUNCTIONS:

Works with Line of Business leaders, management and teammates to identify and document business needs and objectives, current operational procedures and issues. Translate these to a variety of documents including flow diagrams, requirement documents, scope diagram, mapping documents and other documents as directed.

Provides technical assistance in identifying, evaluating, and developing systems and procedures. Writes and maintains functional specifications for new or modified business systems. Consults and coordinates with systems analysts and developers to design and develop automated business applications or interfaces.

Develops, coordinates, and implements plans to test business and functional processes during system development and quality assurance testing. Consults with business unit management and personnel to obtain additional information during system development and evaluate alternatives.

Directs and coordinates work of others to develop, test, install, and modify programs. Tracks and documents changes to functional and business specifications. Creates or assists others in the writing of user documentation, instructions, and procedures. Monitors and documents post-implementation problems and revision requests. Prepares time and cost estimates for completing projects.

Work with Project/Program manager assigned to on large bank projects, executing on project tasks - including M&A activities

Create effective and understandable reports to monitor activities, and work closely with other areas to coordinate development and automate whenever possible to eliminate touches, duplication and redundancy.

Stays up to date on industry changes and creates an open environment that fosters idea generation and innovation.

Responsible for the timely and accurate completion of projects affecting the Loan, Payments and Deposit Operations divisions.

Participates in company-wide committees to help influence strategic decisions.

Assists with other areas of the bank as needed.

Adheres to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations, laws and bank policies.

Operations

Ensure adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements. Completes assigned Compliance Training.

Responsible for reviewing and adhering to bank operational procedures and controls while communicating updates to associates.

Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.

Adhere to Seacoast Bank's Code of Conduct.

Follow all safety and security procedures.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills. Because these statements are general, the job description is used for a variety of purposes including: job evaluations; performance appraisals; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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