IT Support Specialist

Colorado Springs, CO, United States

**IT Support Specialist**

at Sandstone Care Colorado Springs, Colorado Sandstone Care is hiring for a full time IT Support Specialist to support our facilities in Colorado Springs. Our IT team is more than just operational support - they play a key role in the day to day functioning of our programs so that our team can provide exceptional care to the clients we serve. Our ideal candidates is:

* **RIDICULOUSLY SERVICE ORIENTED**

* **ORGANIZED**

* **COLLABORATIVE**

* **SOLUTION ORIENTED**

* **PASSIONATE**

**Schedule:** Monday to Friday | 10:00am to 6:30pm MST

**Location:** Colorado Springs, Colorado (Multi-Site)

**Compensation:** $40,000 Annual Salary

**Benefits:**

* Medical, Dental, Vision | Short/Long Term Disability and Life Insurance

* 401k Program with up to a 5% Match

* 4 weeks paid days off per calendar year (combination of PTO and Paid Floating Holidays)

* A collaborative and supportive community of therapists and team members

* A company culture that prioritizes diversity, inclusion and equity for clients and staff

* Personal and Professional growth opportunities

**Key Responsibilities:**

* Act as the initial point of contact for staff and clients with computer and systems related concerns

* Carry out assessments to determine the need for changes in hardware/software configurations

* Troubleshoot technical issues

* Set up new laptops and tech for new employees and deploy them to the appropriate location

* Manage inventory and support needs for existing computers, equipment, and other hardware

* Educate team members and client son procedures for resolving or preventing recurrence of technical problems

* Preform scheduled maintenance on computer systems to ensure efficient operations

* Organize and file documentation pertaining to warranties and instructional guides for computer hardware

* Support supervisor in maintaining a working log detailing all required systems updates

* Use ticketing system to track and solve problem areas

* Other duties as assigned by supervisor

**Requirements:**

* ALL STAFF ARE REQUIRED TO BE FULLY VACCINATED AGAINST COVID 19

* Must have a valid drivers license with reliable transportation

* High School Diploma / GED or CompTIA A+ Required

* Previous experience in IT support Required

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