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Precise Systems (MD)
Houston, TX, United States
As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment p
Job Source: Precise Systems (MD)Elevance Health
Houston, TX, United States
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Job Source: Elevance HealthNatran Green Pest Control
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Job Source: Natran Green Pest ControlNatran Green Pest Control
Houston, TX, United States
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Job Source: Natran Green Pest ControlAndon Specialties
Houston, TX, United States
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Job Source: Andon SpecialtiesKearfott
Houston, TX, United States
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Job Source: KearfottCornerstone Capital Bank
Houston, TX, United States
Description Who we are: Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. We honor God by using ou
Job Source: Cornerstone Capital BankXavier University
Houston, TX, United States
Job Summary Monday-Friday 8:00am-5:00pm CBS Northeast has a large inventory of new, surplus, and reconditioned circuit breakers, switchgear, motor control, transformers, and other power apparatus, along with hundreds of thousands of replacement parts. Our shop services include repairing, upgrading, reconditioning, and re-manufacturing your elect
Job Source: Xavier UniversityHouston, TX, United States
Job Summary
Monday-Friday 8am-5pm
Responsible for performing sole analysis and participating in team analysis of business processes in order to recommend improvements and/or establish requirements for new development projects, including the responsibility for implementing it. This may include user testing, training and follow-up.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: May be modified from time to time. Other duties may be assigned.
Required to gain specialized knowledge of current procedures and facilitate the definition of project objectives and requirements
Work with stakeholders across all business units and translate business requirements into specific software solutions; review, analyze, and create detailed documents including workflow diagrams, functional specifications, and technical requirements
Manage and track task statuses and contribute to the mentoring of the IT Support Team.
Participate in the design, testing, and implementation rollout of system enhancements and new releases
Participate in the implementation of system and process changes, including user training and documentation
Become knowledgeable about ongoing development projects and system changes and help to address concerns, especially as they relate to user acceptance, training, stability, maintainability, and supportability on an ongoing basis.
Must intelligently prioritize and delegate tasks to other employees, project manage, and quickly react to crisis situations.
Must regularly report status to management and proactively provide updates on current projects and issues.
Contribute to the support and improve our business and ERP systems. Specifically, this indicates possessing a complete and thorough understanding of all modules as they relate to each other and to our peripheral tracking systems.
Assist IT support at a Tier 2 or 3 level support.
Gain a high-level understanding of Radwell International operational functions (i.e. sales order processing, purchasing, inventory management, shipping, and accounting) and the related software interaction.
Other tasks may also be required from time to time, at the discretion of management, in order to achieve department and company objectives.
METRICS
Business Analysts are required to complete monthly commitments and are expected to conduct systems analysis and design. They will be measured on the quality of their work and on how effectively they accomplished their tasks.
QUALIFICATIONS
It is essential that candidate possesses or can quickly acquire the necessary knowledge of the following systems which are crucial to the business:
Windows
Prophet 21 and RADiant systems knowledge
Microsoft Office
MS SQL Server
Microsoft Visio
Microsoft Project
KNOWLEDGE & SKILLS REQUIRED
Ability to multi-task
Ability to work at fast pace
Attention to detail
Ability to solve complex problems
Ability to quickly learn and apply new technical
Ability to make and keep commitments to the team
Ability to work effectively with little or no supervision
Strong written and verbal communication skills
Interpersonal skills are a must
Sensitive to user business needs
EDUCATION & EXPERIENCE
AS, AAS, BS or equivalent degree in Business or Management of Information Systems (MIS) with 3 to 5 years related experience and/or training
Technical product knowledge preferred
PHYSICAL DEMANDS
Continuous sitting and typing for extended periods.
Occasional, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
Lifting requirements include occasional lifting of up to 25 pounds
Frequent walking or standing may be required at times
EMPLOYEE EVALUATION SUMMARY
Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employment will continue
Monthly reviews – Employee will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity.
Annual Reviews – Monthly reviews will factor in as a big part of this process along with attendance, job knowledge, overall performance and dependability.
WORK SCHEDULE
This is an exempt position which requires a work schedule that will achieve the results and objectives identified by the company. Generally the schedule for this position will be 8 am-5 pm, Monday through Friday, with one hour for lunch. Nights and weekends may be worked at based on current project and implementation needs, deadlines, and workload. Employee is expected to come to work on time and adhere to accepted time-off policies.
EMPLOYER'S RIGHTS
This job description does necessarily not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment and either you or the employer may terminate employment at any time, for any reason.
Required Skills
Required Experience
Qualifications:
Customer Care Representative jobs in Houston, TX, United States
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