Business Analyst III (IT) || Swiftwater, PA || Type-4 Months Contract ||$45-50/hr||Remote
, PA, United States
Duties & Responsibilities
Overall business integration in iLearn of the various businesses using the legacy LMS.
This includes:
Work with stream lead to confirm customer groups intake prioritization and schedule
Engage with customer groups and plan business integration activities for example, workshops, ad-hoc meetings, etc…
Review functionalities and services that will be used (within appropriate functional core model) and design the best way to use iLearn to meet the customer’s need. Perform demos and/or build mock-ups when needed
Create and/or Contribute to the creation of the learning offerings
o Map course data to iLearn standard learning objects
o Work with customer groups and to identify or create supplemental learning object data (e.g. subjects, availability groups, assignments, etc)
o Prepare with customer groups the data required to build the training paths, the groups, the assignment and the other Learning Objects that cannot be migrated
Coordinate with iLS the manual set up of curriculums, groups and assignments and/or other Los that cannot be migrated (pre go live activities)
Coordinate checking by customers of the manual set up (curriculums, groups, assignments and other Los created manually)
Service organization dimensioning and implementation
o Develop with the customer service volumes estimates for admin resource sizing
o Support the customer groups in assessing the best support model (centralized or decentralized) Identify with customer groups Authorized Requestors or decentralized admins
Brief iLearn Services Operations and Learner support teams
Attend decentralized admin training sessions when/if needed
Support iLS in the hypercare period post go live
Contribute to change management on topics specific to the stream (FAQs…)
Knowledge, Skills & Abilities
Possess a strong understanding of the Cornerstone Learning Management System and associated functionality
Strong Learning and Development background preferred
Strong knowledge and experience in client implementation and testing methodology.
Rigorous and quality oriented.
Experience working with global system/environment.
Ability to understand any business processes
Good knowledge of IS technology in general.
Ability to interact with project streams at any points of a project cycle and to take leadership when decision or prioritization are required.
Ability to plan, set priority and manage several complex activities simultaneously while working under pressure to meet deadlines.
Strong written and verbal communication skills to effectively address all level within the organizations (Learning, ITS, etc…) and identify resolutions.
Assist in enforcement of project deadlines, schedules, and methodologies.
Influencing skills
Fluent English
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