UX / Digital Strategist

Baltimore, MD, United States

We have an immediate need for a multi-talented UX / Digital Strategist to join our team.

About the Job

Fastspot's Strategy team works throughout each project to ensure our products meet and exceed the needs of our clients' target audiences. We collectively envision goals and work with designers and developers to translate those plans into beautiful, usable, and functional websites. The ability to communicate with clients, designers, and developers is crucial for this position-as you will be responsible for employing a variety of user-centered research and strategy methods.

At the beginning of each project, you will conduct stakeholder and user research to help Fastspot better understand our clients' business needs and target audiences. Beyond direct interaction with clients, you will run individual interviews, focus groups, workshops, and create surveys. You will also conduct competitive analysis, landscape reviews, content audits, analytics insights summaries, and usability testing.

After distilling findings from the discovery phase, the Strategist will help craft a variety of deliverables that outline user needs and define strategy for the lifecycle of the project. These can include but are not limited to creative briefs, user personas, journey maps, functional requirements, information architecture, and content strategy recommendations.

You are:

excited about visitor experience, information architecture, and content strategy - and how they intersect with the practice of brand strategy and cross-channel marketing strategy

a strong critical and conceptual thinker

a great writer and communicator

detail-oriented and accountable for deadlines; organized and structured

a strong advocate for client audiences

comfortable working on multiple projects at once and able to manage priorities

flexible and open to receiving critical feedback and iteration on your work and giving such feedback to peers

excited to collaborate with a talented team

Desired Skills and Experience Ability to translate business recommendations into a creative vision and innovative solutions

Professional experience as a user experience strategist or designer, information architect, content strategist, digital strategist, marketing strategist, or user behavior researcher

Excellent written and verbal communication skills

Comfort presenting findings and recommendations both internally and to client stakeholders

Solid understanding of current UX and strategy practices, design methodologies, development best practices and methodologies, web technologies

Required Experience: Conducting audience research and usability testing

Communicating ideas and information through low-fi information design and prototyping

Creating functional requirements, including process and decision tree flows

Creating and documenting content strategy recommendations

Crafting information architecture, taxonomies, and data schema

Creating requirements for and utilizing content management systems

SEO and writing for the web best practices

Structured content creation and content design

Additional Beneficial Experience: Configuring tracking and reporting in Google Analytics

Copywriting and editing web copy and microcontent for web, email, and social media

Creating and/or following brand and communication guidelines and tone of voice guidelines

Project scoping and planning

Benefits

This is a full-time position. Fastspot is a hybrid workplace, we maintain an office in Baltimore but do not require employees to live or work from this location, it is purely optional, however many Baltimore-based employees choose to go in on certain days to be together. Travel is required, to one or two-day client visits as well as attending quarterly team meetings, annual all-company retreats, and fun events.

Fastspot offers a full benefits package including: minimum 120 hours of paid time off

flexible schedule

company supplied Mac laptop, second monitor, keyboard, mouse, laptop stand.

equipment policy, we recycle our machines and keep everyone running newer machines

generous office closure days around the fall/winter holidays

401(k) with company match

profit sharing program

annual home office stipend

annual travel stipend

company paid lunch once a week for in-office crew, once a month for remote employees

healthcare with vision and dental options at little to no cost to the employee (depending on age)

company HSA

employer-paid life, short-term, and long-term disability insurance policies

support for preferred pronouns in HR software and in public-facing communications

Office Perks free pool and gym at the office campus at Mill No. 1

fully-paid Fastspot fun events throughout the year including the annual company baseball outing, family barbecue, and holiday party

cute dogs in the office

complimentary coffee and soft drinks

pool table, virtual reality, and full bar

all-gender bathroom

privacy room for nursing mothers

Fastspot is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of factors such as sex, gender, gender identity and expression, sexual orientation, ability, physical appearance, body size, race, ethnicity, nationality, culture, class, age, or faith.

About Fastspot

We have a deep understanding of the creativity, usability, and functionality needed for a successful interactive experience. We listen thoroughly, plan carefully, and never stop trying to exceed expectations. We treat each other and our clients with kindness, respect, and acceptance. We thrive on challenges and love the work we do together.

Fastspot was founded in 2001 and is now a company of 26 employees located primarily in our Baltimore headquarters. We're honored to have created digital experiences for industry-leading companies, prominent educational institutions, and significant cultural organizations including Brown University, BWI International Airport, Ford's Theater, the Joffrey Ballet, the Maryland Institute College of Art, Sheppard Pratt Health System, Hamilton College, and Yale University. Our work has been honored with numerous awards over the years, most recently garnering back to back Webby awards for the best website in higher education.