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CAPPS, Inc.
Austin, TX, United States
Job Description WHAT WE DO The mission of Texas Commission on Law Enforcement (TCOLE) to ensure that Texas is served by law enforcement professionals.We are the regulatory body that oversees the licensing and certification of peace officers, jailers, and telecommunicators across the state. The TCOLE IT Operations team is composed of four help des
Job Source: CAPPS, Inc.Texas Department of Family and Protective Services
Austin, TX, United States
Job/Position DescriptionInformation Technology BA IIPLEASE NOTE: This is a hybrid telework position with three days a week in officeThe Texas Department of Family and Protective Services (DFPS) is currently seeking a Business Analyst for a full-time position within the Business Relationship Management team of our IT Department. The mission of DFPS
Job Source: Texas Department of Family and Protective ServicesErcot
Austin, TX, United States
At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy cha
Job Source: ErcotHEALTH AND HUMAN SERVICES COMMISSION
Austin, TX, United States
Job/Position Description Teleworking opportunity is available. Will be required to come into the office once per week The Texas Health and Human Services (HHS) Medicaid and CHIP Services (MCS) department seeks a highly qualified candidate to fill the position of Business Analyst III (BA III) in the Operations Management Claims Administrator (OMCA)
Job Source: HEALTH AND HUMAN SERVICES COMMISSIONTexas Department of Transportation
Austin, TX, United States
Performs entry-level administrative or technical support work. Work involves performing a wide range of administrative, technical, and/or office support work for the department. Employees at this level perform assignments following specific instructions and are subject to frequent review by the immediate supervisor. Essential Duties:Customer facing
Job Source: Texas Department of TransportationInternal Revenue Service
Austin, TX, United States
Duties WHAT IS THE INFORMATION TECHNOLOGY (IT) DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Information Technology The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower gr
Job Source: Internal Revenue ServiceThe University of Texas at Austin
Austin, TX, United States
Job Posting Title: Information Technology & Security Manager ---- Hiring Department: Applied Research Laboratories ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: PICKLE RESEARCH CAMPUS ---- Job De
Job Source: The University of Texas at AustinManpower Group Inc.
Austin, TX, United States
Our client, a well known international soccer league, is seeking Security and Information Technology Analyst to join their team. As a Security and Information Technology Analyst, you will be part of the technology team. The ideal candidate will be bilingual, experienced in technological projects] and organized which will align successfully in the o
Job Source: Manpower Group Inc.Austin, TX, United States
Overview:
Supports the mission of Peoples Community Clinic by managing the immediate computer hardware and software needs of employees in a manner that minimizes down time and maximizes customer satisfaction.
The starting pay rate for this position is between $20 - $25 hourly.
Responsibilities:
Provide first level support by responding to verbal or written communications, which includes phone, in person, email, chat or via ticking system.
Documents clearly and concisely all incidents in ticketing system for tracking purposes.
Identifies trends, recommends and assists with a resolution to prevent reoccurrence.
Properly escalates unresolved service tickets to the next level of support in a timely manner.
Utilizes vendor customer support and solution database to research, troubleshoot, and resolve end-user issues.
Sets user profile permissions based on role and resets end-user passwords by confirming identity.
Follow up with staff, provide feedback and see issues through to resolution.
Daily reviews, updates, and closes service tickets based on SLAs defined in P&P.
Utilizes excellent customer service skills.
Identify training opportunities for staff on software systems.
Meets or exceeds service level standards for response time and quality and customer satisfaction.
Provides support after hours/weekends as the organization needs evolve.
Perform periodic checks of hardware and software to ensure that they are updated and functioning properly.
Assists and maintains inventory for PCC hardware (Computers, Printers, Scanners, Projectors, etc.)
Assists and maintains inventory for PCC approved software installed on staff computers.
Prioritize service requests and coordinate with appropriate staff to troubleshoot and resolve issues.
Assists Information Technology Specialist Lead with imaging process for PCC staff computer systems.
Input and manage tickets through our PSA (Professional Services Automation) system.
Adhere to HIPAA Privacy & Security guidelines.
Qualifications:
Education:
High School Diploma/GED
Associate degree from an accredited college or university with major coursework in a related field preferred.
Experience:
Two years experience working in a related field including customer service responsibilities
Two years experience working in an ambulatory healthcare setting preferred
Two years experience in Desktop support
Experience with computerized dispatch system
Nonprofit experience preferred
Confirmed problem-solving abilities
Knowledge, Skills, and Abilities:
Excellent written and oral communication skills;
Effective time management and organizational skills;
Exemplary customer service skills
Skill in meeting and communications management.
Ability to multi-task and prioritize in a fast paced environment
Strong problem solving and conflict resolution skills
Self-driven and highly motivated with a positive mental attitude.
Strong goal orientation and highly customer focused.
High achiever with a strong ability to build rapport with our employees
Strong computer skills, including Microsoft Office experience
Knowledge of general computer hardware and software operation and basic troubleshooting techniques.
Certificate/License:
Must receive software certifications (defined by PCC) within one year of hire
CompTIA A+
MCP
Our Benefits Include:
18 PTO days per year & 11 paid holidays
Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
Dental & Vision
Flexible Spending Accounts
Employer paid Life Insurance
Employer paid Short-Term and Long-Term Disability
Annual Training
403(b) with 4% employer matching
Peoples Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.
We want you to do your best throughout the interview process. CLICK HERE to learn more about how to prepare.
Information Technology Support Specialist jobs in Austin, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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Get ready to discover your next great opportunity.