Service Manager

Natick, MA, United States

** Service Manager**

**Job Category****:** Operations Leadership **Requisition Number****:** SERVI024249 Showing 1 location **Job Details**

**Description**

**Waltham Services** has been in business for over 125 years. We are the leading pest control provider throughout New England. Our company is committed to protecting and preserving the people, property, and public health of our customers, with regard to pest control and prevention. Established in 1893, Waltham is New Englands premier supplier of pest control services. We have a rich history and a bright future.

**Waltham** is hiring a pest control **Service Manager.** The ideal candidate will enjoy being in the field and having the authority and flexibility to work with our technicians to provide excellent service to our customers. We are looking for leaders with good listening and customer service skills.

**As a Service Manager** with **Waltham**, you will be provided with all the tools and training you will need to be successful in the pest control industry. The ideal candidate will have at least 3 years of supervisory or management of direct and indirect reports in a service-based industry.

****As a leader, you will be expected to exemplify and promote Waltham's Principles****

****Do what you say you are going to do.** **Deliver quality work in all areas.** **Treat everyone with dignity & respect.****

****As an experienced and successful Service Manager, you will be required to have the following experience and skills to...****

* Lead and mentor the entire service operation

* Provide highly skilled hands-on" management

* Train and develop technicians

* Conduct in-house and in-field technician training and meetings

* Monitor scheduling and routing to drive efficiencies and productivity

* Schedule client services and route service technicians

* Motivate the service team to provide high-quality customer and technical services

* Guide service technicians in resolving client issues and concerns

* Ensure that customer expectations are met

* Have experience interacting with both commercial and residential clients

* Perform quality site inspections

* Review and submit all service-related documents and reporting

* Assist with interviewing and selecting service technicians and trainees

* Maintain inventory of equipment and supplies

* Bend, crawl, lift and carry for extended periods of time (within crawl spaces and basements)

* Climb ladders and work at heights including attics

* Multi-task within a fast-paced environment

* Exhibit excellent communication skills

****Here is what we have to offer:****

* Competitive base salary with bonus potential

* Comprehensive benefit package

+ Medical, Dental, Vision, 401K, Stock Purchase, Tuition Reimbursement, and MORE!

* Paid Time Off (Holiday/Vacation/Sick)

* Company Vehicle, Equipment, Uniforms, Smartphone / PDA

* Paid Technical Training School/Required State Pesticide Licensing

* Opportunities for growth, development, and advancement

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** **APPLY TODAY for IMMEDIATE CONSIDERATION!****

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* **Waltham Pest Services** has principles Do what you say you are going to do, deliver quality work in all areas and treat everyone with dignity and respect.

* The Pest Management Industry is growing and is a recession-resistant line of **ESSENTIAL SERVICE** business.

* **Waltham** is financially stable and a growing subsidiary of **.** , (NYSE: ROL), headquartered in Atlanta, GA

****Find out more about our industry and company culture here:****

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****Requirements:** We require a good driving record and the ability to pass a drug screen. Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations as well as the ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid).**

* Safely use a ladder within the manufacturer's weight capacity

* Lift and carry up to 50 lbs.

* Safely access crawl spaces, attics, confined spaces, rooftops, etc.

* Ability to work in all types of weather conditions

**Skills**

**Required**

**Management** *Intermediate* **Training** *Advanced* **Coaching** *Advanced* **Mentoring** *Advanced* **Conflict Resolution** *Advanced* **Active Listening** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School/GED or better.

**Experience**

**Required**

**3-5 years:** Service-related industry experience

**1-5 years:** Pest Control Services

**3-5 years:** Supervisory or management of direct and indirect reports in a service-based industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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