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Call Center Representative

Lynn, MA, United States

Vaco – Boston has teamed up with our client to locate and hire Customer Support Specialists to join their team. In this role you will serve as the bank’s first line of response for a high volume of inbound calls with varying degree of complexity.

Shift: 8:30Am - 5:30PM

This role includes the following:

• Able to handle a diverse array of complex customer situations with minimal supervisory assistance

• Actively listens to determine full extent of customer’s needs while appropriately applying different approaches.

• Ensures effective customer communication by utilizing superior verbal and written skills.

• Responsible for achieving entry level sales and service standards as set forth by senior management.

Education and Experience:

• Associate’s Degree or related knowledge/skills base gained through experience preferred.

• Customer Service background preferred.

• Call Center experience preferred

• Service and sales background a plus

Skills/Knowledge:

• Excellent written communication skills

• Previous Banking experience.

• Bilingual a plus

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