Operational Excellence and Change Consultant - GCAOO

Charlotte, NC, United States

Operational Excellence and Change Consultant - GCAOO page is loaded Operational Excellence and Change Consultant - GCAOO Apply locations Charlotte time type Full time posted on Posted Yesterday job requisition id 24003827 Job Description:

We have an exciting opportunity to join our Process and Operational Excellence organization within Global Credit, AML and Onboarding Operations (GCAOO). The successful candidate will be responsible for the monitoring the change lifecycle of initiatives impacting GCAOO and will be responsible for key program routines and artifacts working directly with the program manager and with senior management of the impacted operations function. We are looking for candidates with change/program management experience, the ability to challenge and influence stakeholders, with excellent analytical, critical thinking and communication skills, and a process improvement mind-set. The candidate will develop working relationships with operations, strategy, and technology teams along with process owners, business controls, and PMOs, building trust and confidence at all levels. The ideal candidate will be a strong contributor and a self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo.

Responsibilities:

Management of key program routines and artifacts (such as delivery plan, risk & issue log)

Operational Excellence strategic initiatives and lens

Represents the health and status of the program to senior stakeholders

Ensures stakeholder engagement and keeps them informed of progress

Identifies, manages and escalates risks & issues

Manages administrative requirements to support governance forums (meeting scheduling, meeting agenda prep, etc.)

Communicates, influences, and negotiates both vertically and horizontally to leverage necessary resources

Drives change governance and change control

Work independently with strong organizational skills, data analytics, critical thinking and ability to execute stated requirements.

Process analysis, process modeling and process governance

Support the program's short-and-long term strategy

Prepare presentations and complementary data to assist leaders in process analysis/governance activities

Requirements:

At least 3 years of project/program management and/or Operational Excellence experience

Excellent project management skills, including the ability to prioritize work and meet deadlines

Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome

Ability to manage and communicate with stakeholders

Requires knowledge of the bank and overall operations environment

Ability to challenge and influence stakeholders at senior levels

Ability to support cross-functional workgroups

Competent with MS products: Word, Excel, PowerPoint

Strong presentation development skills

Experience in analyzing data, report generation, and drafting operational models

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or business champions

Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions

Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo

Commitment to challenging the status quo and promoting positive change

Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

Experience working in a global environment

Shift:

1st shift (United States of America) Hours Per Week:

40

About Us Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:

1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.

2. Think about why you can do the job and make a list of your skills that are relative to the job.

3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.

4. Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume

• Do be brief. Resumes should be 1-2 pages in length.

• Do be upbeat and active in your wording.

• Do emphasize what you have done clearly and concretely.

• Do be neat and well organized.

• Do have others proofread and critique your resume. Spell check. Make it error free.

• Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.

• Don't be dishonest, always tell the truth about yourself in the most flattering light.

• Don't include salary history or requirements.

• Don't include references.

• Don't include accomplishments that do not support your professional goals.

• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)

• Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview

1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?

2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?

3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.

4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.

5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.

6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.

7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.

#J-18808-Ljbffr