Director of Pre-Legal Collections Operations

Atlanta, GA, United States

Job DescriptionJob Description

Job Title: Director of Pre-Legal Operations

Reports to: Chief Operations Officer

Location: 235 Peachtree Street NE, Suite 1900, Atlanta, Georgia 30303

FLSA: Exempt

Schedule: Full-time (8:30 a.m. to 5:30 p.m.); Some Saturdays Required

About Burke Moore Law Group:

BMLG's national collection and recovery platform ranges from traditional internal collection methods to a full litigation approach, providing the ability to streamline collection activity and maximize return on investment. The result is a full-service approach that reduces overhead, vendor management costs, and compliance risks.

BMLG partners with national and regional financial institutions and businesses to provide debt collections and recovery solutions for consumer and commercial accounts nationwide, including Home Equity, Personal, Vehicle, Revolving and Asset Based loan accounts. Our staff includes dedicated attorneys and collections professionals with extensive experience. Our goal is to create long-term relationships with our clients that help them achieve their business objectives.

Job Summary:

The Burke Moore Group is seeking a Director of Collections Operations to lead the Collections Team with the pursuit of defaulted consumer and commercial accounts. The Director of Collections Operations will lead an existing and growing team, where many of the members have worked together for years. Prior experience in the debt-collection industry is valued but not strictly necessary.

Responsibilities:

The ideal candidate will be able to:

· Lead, inspire, motivate, and drive the day-to-day responsibilities of the Collections Team including the hiring, training, objective and goal setting, performance management and career progression.

· Create and maintain a positive and respectful floor environment through mentorship and leadership.

· Create coaching program designed to plan, schedule, conduct, and document regular development sessions with agents.

· Develop and maintain detailed understanding of the Collector Manual, BMLG Policies and Procedures, and industry standards.

· Enforce and support the requirements contained within the Collector Manual and BMLG Policies and Procedures.

· Create strategies and specific payment collections goals and targets for the team and each respective team member.

· Develop policies and procedures to support the infrastructure.

· Establish and ensure overall compliance of Key Performance Indicators that measure overall work performance of team and individual contributors: metrics, tracking, money in, call counts, productivity, and profitability.

· Create and prepare daily, weekly, monthly, and annual reporting scorecards on metrics and goals achieved and that identifies, monitors, and manages agents’ call durations, productivity, and collections revenue.

· Participate in scheduled call listening sessions, calibration sessions, and one-on-one meetings with Quality Management regarding agents’ quality performance.

· Create call and system record review program, independent from sessions with Quality Management, to regularly review calls and system records and provide agents with documented feedback and coaching.

· Design and implement innovative credit processes to improve the collections of outstanding credit which ultimately drives profitability and financial goals for the organization.

· Develop policies regarding the investigation of customers, extension of credit lines, and collections.

· Oversee the overall negotiation and course of action taken on overdue accounts.

Requirements:

· Minimum 5-8 years’ experience as a collections, operations, or as a sales director or manager

· Experience with accounting software, and advanced knowledge of Excel

· Strong verbal and communication skills

· Excellent analytical skills and a disciplined attention to detail

· Outstanding leadership and managerial skills

· Strong project management skills and an ability to set and achieve strict deadlines

· Ability to work with a variety of personalities and ensure strong customer service

Company’s Website:

https://www.burkemoore.com

Company DescriptionBMLG's national collection and recovery platform ranges from traditional internal collection methods to a full litigation approach, providing the ability to streamline collection activity and maximize return on investment. The result is a full-service approach that reduces overhead, vendor management costs, and compliance risks.

BMLG partners with national and regional financial institutions and businesses to provide debt collections and recovery solutions for consumer and commercial accounts nationwide, including Home Equity, Personal, Vehicle, Revolving and Asset Based loan accounts. Our staff includes dedicated attorneys and collections professionals with extensive experience. Our goal is to create long-term relationships with our clients that help them achieve their business objectives.Company DescriptionBMLG's national collection and recovery platform ranges from traditional internal collection methods to a full litigation approach, providing the ability to streamline collection activity and maximize return on investment. The result is a full-service approach that reduces overhead, vendor management costs, and compliance risks.\r\rBMLG partners with national and regional financial institutions and businesses to provide debt collections and recovery solutions for consumer and commercial accounts nationwide, including Home Equity, Personal, Vehicle, Revolving and Asset Based loan accounts. Our staff includes dedicated attorneys and collections professionals with extensive experience. Our goal is to create long-term relationships with our clients that help them achieve their business objectives.

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