OPERATIONS MANAGER
Newark, NJ, United States
The primary purpose of the Operations Manager at Courtyard Newark Downtown is to ensure that guests and associates have an excellent experience at our properties by supporting all facets of the operation and managing financial performance of the hotel.
Responsibilities
Turn in all paperwork in a timely manner with precision and exactness
Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate office
Create and maintain a strong team with great cohesiveness
Ensure brand and MCR standards are met and documented
Motivate the team to drive revenue
Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics
Inspect work performed to ensure that it meets specifications and established standards
Plan and prepare employee work schedules
Perform or assist with cleaning duties as needed
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
Check equipment to ensure that it is in working order
Inspect and evaluate the physical condition of the rooms and determine maintenance needs
Implement operational standards and procedures for the department
Recommend changes that could improve service and increase operational efficiency
Advise the front office of rooms ready for occupancy
Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks, and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections
Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations
Interact with guests, solicit feedback, and build relationships. Effectively respond to guests regarding service challenges
Use technology platforms to drive guest experience scores
Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel or owner’s policies and procedures and regulatory requirements
Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
Requirements
Minimum of 1-year experience as a manager in the hotel industry required
Experience with the Brand a strong plus
Knowledge of the Greater Regional Industry-Wide Agreement
Must be highly motivated, self-directed, with strong initiative and desire for achievement
Exceptional customer service skills required
Must possess strong computer skills
Excellent communication and presentation skills
Must be a leader, a driver, and guest service oriented
A can-do attitude and a hands-on approach
A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
Our Company
MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company ’s 10 Most Innovative Travel Companies of 2020.
MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.
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