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Radian Generation
Charlotte, NC, United States
About Radian Generation Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. Who We Serve Radian Generation’s wide range of commercial, technical, and compliance services provide developers, ow
Job Source: Radian GenerationMoney Fit by DRS
Charlotte, NC, United States
We’re looking for a Customer Success Manager to join us here at Sign In Solutions. As our Customer Success Manager, we are looking for someone with a background in enterprise customer relationship management, dedicated to providing impactful solutions that result in highly successful accounts enabling strong adoption, renewal and upsell. This is
Job Source: Money Fit by DRSFresh & Ready Foods
Charlotte, NC, United States
Who is Foodbuy? We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more
Job Source: Fresh & Ready FoodsCompass Group, North America
Charlotte, NC, United States
Who is Foodbuy? We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more
Job Source: Compass Group, North AmericaOPENLANE
Charlotte, NC, United States
Who We Are At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to fo
Job Source: OPENLANERingCentral, Inc
Charlotte, NC, United States
Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human i
Job Source: RingCentral, IncIMPLAN
Huntersville, NC, United States
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11664162 WHO WE ARE Want to work at a company committed to enabling economic growth through predictive cloud software? Do you want to get in on the next phase of growth for a software company with an amazing bra
Job Source: IMPLANRingCentral
Charlotte, NC, United States
Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human i
Job Source: RingCentralCharlotte, NC, United States
About Figure
Figure is transforming the trillion dollar financial services industry using blockchain technology.
In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally.
Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation.
Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!
Forbes Top 50 Blockchain Companies
Figure Series D Announcement
About the Role
We are looking for driven, customer service oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers.
Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.
What You’ll Do
Be the first point of contact and advocate for our customers
Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
Educate customers on Figure and our products with knowledge and enthusiasm
Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience
Provide technical support and troubleshooting on a variety of potential issues
Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed
Participate in new training and licensing programs to expand the team’s capabilities
Contribute to an exciting and vibrant office environment and team dynamic
What We Look For
1+ years in a customer facing role
Proven background in being a dependable and reliable team player
Flexibility and adaptability to ongoing refinements in process and structure
Confident, friendly and compassionate communication skills
Ability to become a licensed e-notary including passing the Figure and state required background check
Successfully complete the required compliance trainings
A positive and problem solving approach to customer service
Ability to instill trust and rapport with customers
Process driven organizational skills
A quick and flexible learning style with the ability to navigate new technology platforms
Competitive salary and growth opportunities
This position is a part-time hybrid role
For CO, NY, CA, and WA residents, the hourly rate for this position is $22/hr with a 15% performance-based bonus target. Actual compensation may vary based on individual candidate experience and location.
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information.By submitting your application, you are agreeing andacknowledgingthat you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Customer Success Associate Opens in a new window. jobs in Charlotte, NC, United States
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