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D-ID
New York
Job Description Job Description D-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID’s platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offering a uniquely immersive experience.
Job Source: D-IDkea
, United States
About kea Launched in 2018, kea is one of the fastest-growing companies changing the way restaurants operate. We've raised $29 million from Tier 1 Silicon Valley investors, and we're not stopping there. Originating in Mountain View, California, and now fully remote, we are building a team that is excited about our mission: drive the world's commer
Job Source: keaDiD
New York, NY, United States
D-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID’s platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offering a uniquely immersive experience. D-ID combines facial synthesis and
Job Source: DiDD-ID
New York, NY, United States
D-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID’s platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offering a uniquely immersive experience. D-ID combines facial synthesis an
Job Source: D-IDPigment
New York, NY, United States
Our Story So Far: Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retai
Job Source: PigmentScale AI
New York, NY, United States
Scale AI is seeking a Head of Contributor Success to lead our efforts in ensuring an exceptional experience for our contributors across our platform. This pivotal role encompasses overseeing community management, support organization, collaboration with engineering, and knowledge base management. As the Head of Contributor Success, you will strateg
Job Source: Scale AIFlexJobs
NY
Subscribe to FlexJobs today and gain access to 25,000 hand-screened remote, work from home, & flexible schedule job listings. FlexJobs makes it easier, faster, and safer to find a job that better fits your life with professional job opportunities from entry-level to executive, startup to Fortune 500 - no ads, junk, or scams. Plus get exclusive acce
Job Source: FlexJobsFlexJobs
Garden City Park
Subscribe to FlexJobs today and gain access to 25,000 hand-screened remote, work from home, & flexible schedule job listings. FlexJobs makes it easier, faster, and safer to find a job that better fits your life with professional job opportunities from entry-level to executive, startup to Fortune 500 - no ads, junk, or scams. Plus get exclusive acce
Job Source: FlexJobsNew York, NY, United States
As the first person to fill this function, you will set the foundation for our enduring, successful customer relationships through building mutual trust, transparency, and partnership. No task is too big or small for you: you will jump right in to analyze our onboarding process, work cross-functionally to create an exceptional client experience, and get to know all of our clients. You will have a deep understanding of our value proposition, bringing your background in Capital Markets and passion for alternative assets and technology, becoming, effectively, a vehicle for upselling services to our existing clients, while nurturing and educating our existing ones. By year's end, we will add new product offerings, asset classes, increase its footprint with key market segments, and invest in new areas in the market.
With your excellent interpersonal and managerial skills, you will lead and grow the customer success team and collaborate cross-functionally with other departments and colleagues. You will report to the Chief Product Officer. Together with them, you will be a part of our incredible growth story.
Responsibilities:
Build relationships with key clients, providing proactive support and strategy to the day to day power users, champions and influencers within the account
Work with your Client Implementation team to analyze and improve on onboarding for customers, providing high-level forecasting across the board for go live dates against business goals and objectives
Become an expert in our value proposition, educating customers on the platform and upselling products and functionalities where appropriate
Work closely with Sales, Product, and other cross-functional teams to ensure an exceptional client experience
Be a client advocate, building 360-degree feedback loops into Product and other key departments
Create a success plan in partnership with clients, incorporating onboarding, training, platform utilization, the conducting of routine business reviews, and the mobilization of resources aligned to driving customer value
Preferred Skills & Experience: 6+ years in a client-facing, post-sales role (preferably in a SaaS environment)
FinTech, Capital Markets, startup experience preferred
Experience in gathering client feedback and research and sharing it back to the team
Experience with Salesforce CRM preferred
Experience engaging with end-users, evangelizing a product, and driving adoption across multiple stakeholder groups
Ability to show business value of a product
Alternative Asset Enthusiast
Head Of Customer Success jobs in New York, NY, United States
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