ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
PostNet - CA152
San Diego, CA, United States
Benefit/Perks Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development Company Overview Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners
Job Source: PostNet - CA152Government Employees Insurance Company
Coronado, CA, United States
Customer Service Representative - San Diego, CA Salary: $20.35 per hour / $ 41,005.25 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our San Diego offi
Job Source: Government Employees Insurance CompanyvTech Solution, Inc.
San Diego, CA, United States
Status: Open Union Code: - Profession: Non-Clinical - Administrative Specialty: Customer Service Representative Unit: CHOC MSO-CHOC Administration, RC100-8125-9999 Shift: Day 5x8-Hour (08:30 - 17:00) Block Schedules: No Start Date: 05/13/2024 Job Duration: 13 # of Positions: 1 Non-Bill. Orientation: 12 Job ID: Status: Open Union Code: - Profession
Job Source: vTech Solution, Inc.Interdent Sa
San Diego, CA, United States
** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO004633 Showing 1 location **Job Details** **Description** At Gentle Dental, our **Customer Service Representatives** **Duties & Responsibilities:** - Follow opening and closing dental front office procedures. - Greet visitor
Job Source: Interdent SaThe Hiller Companies
San Diego, CA, United States
Job Details Job Location Hiller San Diego - San Diego, CA Description The Hiller Companies, LLC has an immediate opening for Customer Service Representative. Hiller offers fire protection and life safety products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach
Job Source: The Hiller CompaniesAirgas
San Diego, CA, United States
R10031776 Customer Service Representative (Open) Location: San Diego, CA - Filling industrial How will you CONTRIBUTE and GROW? Position Title: Customer Service Representative Location: San Diego, CA (On-site) Target Hourly Range: $20 - $23 (DOE) The Customer Service Representative is responsible for providing exceptional customer servi
Job Source: AirgasTandem Diabetes Care Inc.
San Diego, CA, United States
** Customer Service Representative** **Job Category****:** Technical Service **Requisition Number****:** CALLC03987 Showing 1 location **Job Details** **Description** **WE'VE GOT YOU COVERED:** At Tandem, our employees are just as important as our customers! Not only do we hire the best, we reward, develop, and retain them
Job Source: Tandem Diabetes Care Inc.Graphic Business Solutions Inc
El Cajon
Job Description Job Description Description: Graphic Business Solutions is a family-owned business, operating in El Cajon, CA for over 25 years. We value our people and customers, and always strive to do the right thing. We're a team of creative problem-solvers, always looking for better ways to do things. As we continue to grow, we are looking fo
Job Source: Graphic Business Solutions IncSan Diego, CA, United States
Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Customer Service Representative plays an important role in the organization by performing a number of activities directly related to the company’s Customer Service functions. The role is primarily responsible, under direct to moderate supervision, for providing friendly, knowledgeable and efficient service to customers and staff within agreed upon Service Levels and in compliance with guidelines established by investors, company, state and federal regulations.
The shift schedule for this position is M-F: 8:30am PST - 5pm PST
Essential Functions
Answer and service calls in a professional, timely and efficient manner.
Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
Listen attentively to customer needs and concerns; demonstrate empathy and patience.
Explore, analyze and respond to customers’ issues and concerns via phone, email, and through written correspondence.
Use decision-support computer software programs to respond to typical customer work/service order inquiries and requests.
Verify customers’ understanding of the servicing of their loan, and clarify/provide additional information as needed in order to answer questions and concerns.
Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and when promised.
Prepare complete and accurate call notes, written documentation, etc., and update customer files in the system.
Communicate effectively with individuals/teams to ensure high quality and timely responses and resolutions to customer requests.
Transfer misdirected customer requests to the right party, and escalate calls when needed.
Contribute ideas and suggestions to resolve problems, provide a great customer service experience, and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Stay current on changes in industry regulations.
Demonstrate and promote Guild Core Values.
Perform other duties as assigned.
Qualifications
High school diploma or equivalent preferred, along with a minimum of two years total work experience in high volume customer service role(s).
Prior experience in consumer/mortgage lending, banking, or related industry/positions strongly preferred.
Passionate about delivering excellence in customer service within a team environment.
Demonstrate patience and professionalism when interacting with consumers.
Ability to work in a sometimes emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
Excellent verbal and written communications skills required.
Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required.
Basic math skills required.
Proficiency with data entry, Microsoft Word, Excel, PowerPoint and Outlook required.
Familiarity with document retention software; Blitzdoc preferred.
Supervision
Direct to moderate supervision required, depending on experience level
Apply sound judgment in execution of core job responsibilities
Travel: 0%
Requirements
Physical: Work is primarily sedentary; mobility in an office setting.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Targeted Salary Range: $22/hr to $23/hr
Shift Schedule: 8:30am - 5pm PST M-F
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.
#J-18808-Ljbffr
Customer Service Representative jobs in San Diego, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.