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Couchbase
Santa Clara, CA, United States
The Cloud Support Engineer is the most critical role at Couchbase. You will be the face of the company externally when discussing solutions, building relationships with our customers, and providing valuable feedback internally to our engineering teams to help improve our products and services. You’ll be joining a team and company where you will be
Job Source: Couchbasepalo_alto_networks
Santa Clara, CA, United States
In this role, you will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating support cases to reco
Job Source: palo_alto_networksmapr_technologies
Santa Clara, CA, United States
MapR Technologies, a provider of the industry’s leading data platform for AI and Analytics, enables enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks. MapR addresses the data complexities of high-scale and mission-critical distributed processing from the cloud to the edge, IoT analyt
Job Source: mapr_technologiesMapR Technologies
Santa Clara, CA, United States
MapR Technologies, a provider of the industrys leading data platform for AI and Analytics, enables enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks. MapR addresses the data complexities of high-scale and mission-critical distributed processing from the cloud to the edge, IoT analyti
Job Source: MapR TechnologiesCouchbase
Santa Clara, CA, United States
Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a
Job Source: CouchbaseDiverse Lynx
Santa Clara, CA, United States
Onsite Day 1 - Santa Clara, CA BGV must be fully cleared Vaccine Required What are the top 3 skills required for this role? 1. Desktop Support experience in a Corporate environment doing Deskside Support, Field Services, Walkup Support & Exec /VIP Support. 2. AV Support - Conference room & Collaboration Tools support 3. Experience in Supporting Wi
Job Source: Diverse LynxApplied Materials
Santa Clara, CA, United States
Applied Materials, Inc. is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible th
Job Source: Applied MaterialsBrambles
Santa Clara, CA, United States
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their good
Job Source: BramblesSanta Clara, CA, United States
In this role, you will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating support cases to record progress of calls in call tracking system and documenting technical solutions and product information in the knowledge base is required.
RESPONSIBILITIES:
Provide Technical Support to customers and partners.
Provide configurations, troubleshooting and best practices to customers.
Managing support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues.
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel may be required to customer sites in the event of a critical situation to expedite resolution.
Provide on-call support 24x7 on an as needed basis.
QUALIFICATIONS:
Must be willing to work flexible and varying shift times including weekends and evenings.
Limited to U.S. Citizens due to government requirement.
5+ plus years of related experience.
Excellent written and verbal communication skills.
Required experience with TCP/IP.
Strong experience in Routing & Switching (OSPF / BGP / VLAN / STP).
Strong experience with Security (IPSEC / SSL-VPN / NAT / GRE).
Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus.
Experience with Authentication Protocols a plus (Radius / TACACS).
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
BS/MS or equivalent experience required.
Learn more about Palo Alto Networkshereand check out ourfast facts
Email Alert for Technical Support Engineer Santa Clara CA jobs in Santa Clara, CA, United States
ⓘ There was an unexpected error processing your request.
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