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Community Brands
Oak Brook, IL, United States
Overview We are seeking a Customer Success Manager to join our growing team in our Oakbrook Terrace, Il. office! Position Overview A Customer Success Manager will proactively manage a portfolio of customers by helping them meet/exceed/grow fundraising goals while maintaining on-time subscription renewals. The right candidate will be able to unde
Job Source: Community BrandsUnduit Llc.
, IL, United States
We are looking for a Customer Success Manager to lead the charge in ensuring our clients’ success. As a pivotal part of our team, you will develop and nurture strong client relationships, understand their needs, and align our solutions to exceed expectations. With a proactive and empathetic approach, you’ll drive customer satisfaction, loyalty, and
Job Source: Unduit Llc.Loop
Chicago, IL, United States
About Loop Loop is on a mission to unlock profits trapped in the supply chain (https://loop.com/article/unlock-profit-trapped-in-your-supply-chain) and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. Loop's modern audit and pay platform
Job Source: LoopMoney Fit by DRS
Chicago, IL, United States
Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us! the position
Job Source: Money Fit by DRSPlageman Agency Inc
Park Ridge, IL, United States
Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Job Summary The Sales Specialist role markets, prospects, and sells American Family Insurance products in all product lines. Maintains effective custome
Job Source: Plageman Agency IncAvepoint
Chicago, IL, United States
Collaborate with confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey. For more information, visit https://www.ave
Job Source: AvepointThe Heico Companies LLC
Downers Grove, IL, United States
Customer Success Manager in Downers Grove, IL at STENOGRAPH, LLC Stenograph provides a full suite of products and software for dictation and transcription applications. The company offers shorthand writing machines and computer-aided transcription software for the information technology needs of the court reporting and captioning communitie
Job Source: The Heico Companies LLCIG Recruit Ltd
Chicago, IL, United States
Job Title: Client Success Manager Location: Chicago Illinois Company: workplace technology company IG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically savv
Job Source: IG Recruit LtdOak Brook, IL, United States
If you are a current Chamberlain Group employee, please click here to apply through your Workday account.
Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain,found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
This is a role within Chamberlain Group’s sales function. A successful incumbent is expected to (i) Manage customer transition from sales prospects to active myQ Business users; serve as single point of contact during the onboarding process to ensure the optimal customer experience (ii) Partner cross functionally to develop and manage a Customer Onboarding process for long term success and scalability; own continuous improvement activities to streamline process with standardized forms and document process flow. Requires 7+ years of experience in a customer facing role and a minimum of a Bachelor’s Degree.
Job Responsibilities:
Manage customer transition from sales prospects to active myQ Business users
Define, develop, implement and maintain the onboarding process for new myQ Business customers; serve as single point of contact during the onboarding process to ensure the optimal customer experience
Partner cross functionally to ensure long term success and scalability of Customer Onboarding process; own continuous improvement activities to streamline process with standardized forms and document process flow
Develop deep knowledge of customers, communities, and facilities to expand service offerings and proposals to customers
Manage data gathering and documentation requirements across multiple functions and lead customers through to app setup and operation
Manage internal and external communications with stakeholders to ensure contract completion in a timely manner
Capture direct feedback from new accounts, including installations, setup, and onboarding; develop real time customer insights and action plans for key business stakeholders to increase customer stickiness and improve share of wallet
Monitor and report on trends with myQ Business customers for future road mapping and use in NPD process
Support integration of customer database and maintain data integrity; identify opportunities and build solutions to reduce waste and monetize other data services
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Job Requirements:
Bachelor's Degree
7+ years in customer facing role
Experience with contract negotiations
Experience leading process improvement projects
High sense of urgency
Strong sense of Customer Advocacy
High degree of influence in cross-functional roles
Ability to recognize and articulate trends and insights across the customer base
Change agent, able to drive new processes and streamline existing ones
Ability to travel up to 50% - domestically and internationally; valid drivers license
Preferred: Experience in access control
Preferred: Experience in facility management
Preferred: Bachelor’s degree in business, engineering; Master’s Degree in related discipline
Preferred: Lean Six Sigma Green Belt Certification
– IL
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
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Customer Success Manager jobs in Oak Brook, IL, United States
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Please refresh the page and try again.
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