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The Boat House
Whitewater
Job Description Job Description The Boat House of Whitewater Service Department is looking for an experienced technician to join the team! All Candidates are REQUIRED to have previous Marine Engines & Boat Repair Experience in a marine dealership environment. We offer better than competitive package with the potential to earn 60-80K for Maste
Job Source: The Boat HouseGage Marine
Delavan
Job Description Job Description Gage Marine in Delavan, WI is looking to hire a full-time Marine Technician to join our team. Do you want to work for a family-oriented company that will value your contributions ? If so, please read on! This repair and maintenance position earns a competitive wage of $18 - $35 per hour , depending on e
Job Source: Gage MarineThe Boat House
Elkhorn
Job Description Job Description The Boat House of Lauderdale Lakes Service Department is looking for an experienced Marine technician to join the team! All candidates are required to have previous marine, auto, or heavy equipment engine experience. Preference given to those candidates with dealership experience. Still working towards your Master
Job Source: The Boat HouseGordy's Marine
Village of Fontana-on-Geneva Lake
Job Description Job Description Come work on the shores of Geneva Lake!! Gordy’s Marine is looking for a seasonal forklift driver to operate our large forklift with a negative stage to efficiently move boats to and from racks, before and after launching into the lake. If you have forklift or even heavy machinery experience, please apply
Job Source: Gordy's MarineGage Marine
Delavan
Job Description Job Description Gage Marine in Delavan, WI is seeking to hire seasonal truck drivers to work with our marina business. Do you love being around water and boats? Do you like driving? Read on about this exciting opportunity! This position is full-time or seasonal. Both positions available. Pay is starting at $18/hour , possib
Job Source: Gage MarineGage Marine Corp
Delavan, WI, United States
Love being around boats and boating? Like working with your hands? Make it a career! We are looking for hard working self motivated Boat Detailers. If you have experience working in the cleaning or the hospitality industry, this job would be perfect for you! KEY RESPONSIBILITY AREAS Interior Detailing of Boats, Vehicles and Company Facilities E
Job Source: Gage Marine CorpGage Marine
Delavan
Job Description Job Description Love being around boats and boating? Like working with your hands? Make it a career! We are looking for hard working self motivated Boat Detailers. If you have experience working in the cleaning or the hospitality industry, this job would be perfect for you! KEY RESPONSIBILITY AREAS Interior Detailing of Boats, Ve
Job Source: Gage MarineGage Marine Corp
Delavan, WI, United States
Gage Marine in Delavan, WI is seeking to hire seasonal truck drivers to work with our marina business. Do you love being around water and boats? Do you like driving? Read on about this exciting opportunity! This position is full-time or seasonal. Both positions available. Pay is starting at $18/hour , possible adjustment depending on experi
Job Source: Gage Marine CorpElkhorn
Job Description Job Description Are you a team player?
Do you LOVE the water?
Do you want to make a difference with the customers you serve, helping them make memories to last a lifetime with their family?
The Boat House of Lauderdale Lakes is expanding their service department again and looking for an A Player Service Advisor to join our team of energetic, fun, customer-focused individuals! The Boat House Group has multiple accolades, in addition to being a Top 100 dealer in the industry.
This position will be placed in our Lauderdale Lakes location.
The ideal candidate will have the following necessary qualities :
Service Writing experience
Attention to detail
Ability to listen intently to the customer's needs and interpret a variety of communication styles; and
Dedication to excellent customer service
Great phone and follow up skills
The candidate who I really want to meet will also :
Have previous Marine Industry related Service Advisor experience.
Understands the ins and outs of working in a service department and the importance of timing when customers are unable to enjoy the water when their boat is inoperable; and
Consistently show a positive attitude and be a genuine team player.
Our team player Service Advisor will have the following essential functions:
Communicate with customers professionally and with courtesy.
Greet customer promptly and courteously and present yourself in a professional manner.
Working knowledge of marine parts and components and ability to master dealer management software selected by organization.
Handle telephone inquiries quickly and courteously.
Sell service and maintenance to customers in person, by telephone and electronically as best suits the customer.
Work with clients to provide appointments that support business needs and customer convenience.
Refer to service records and recommend additional necessary service and maintenance as suggested by manufacturer and company procedure.
Inspect every boat and motor prior to the start of repair / maintenance work (with the customer when possible) and note repair order accurately.
Complete repair / maintenance order paperwork completely and accurately at all times.
Secure customer approval prior to starting work to include cost estimate, delivery time, method of payment, any warranty materials, and estimated completion date.
File for all warranty pre-authorizations in accordance with the manufacturer guidelines.
Upon notification that additional work may be needed, contact customers immediately to inform and gain understanding of the additional scope of work.
Follow-up with each customer 48 hours after delivery to verify customer satisfaction.
Follow Complaint Handling Procedure to support upset customers. Reach resolution, when possible, that is satisfactory to the customer while protecting the company's interests.
Refer potential sales leads to the Sales Department for customer support.
Establish and maintain a positive working environment with employees in all departments within the company and vendors.
Maintain a courteous and professional working relationship with all members of the organization.
Process all paperwork on a timely basis and with accuracy.
Follow all safety policies and procedures, keeping work areas within your control clean and organized to lessen safety concerns.
Attend all assigned meetings and complete all assigned training.
Follow all company policies and procedures.
Other duties as assigned.
For this position you will be expected to work 40 hours per week with some seasonal overtime.
The Boat House is an Equal Opportunity Employer (EOE). All candidates will be considered without regard to any protected class.
Marine Service Advisor jobs in Elkhorn
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