Benefits Analyst I

Lombard, IL, United States

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ About the Role: As a member of the Human Resources department, the Benefits Analyst is responsible for ensuring the employee benefit plans are consistently administered and in compliance with company policies and government regulations. The position is also primarily responsible for handing escalated employee benefit issues in a timely manner, updating Transdev's internal benefits tools and resources, as well as auditing benefits data, and deductions, and processing vendor invoice payment accurately and timely. Additionally, this position will serve as a resource for the organization’s third party benefits administrator and other plan vendors, as well as our internal business partners, including but not limited to field HR and operations team on a day to day basis related to benefits as appropriate. Responsibilities: • Serves as a subject matter expert on matters associated with the company’s benefit plans. • Handles non-routine benefit inquiries and complaints in a timely manner; evaluates and assesses new approaches to current process and issues. • Assists with the implementation of new plans, programs, and changes to plans or administrative procedures and assures compliance with provisions of ERISA and insurance contracts. • Researches, analyzes, evaluates, data, and assists with administering company benefit plans and programs. • Ensures the data quality of all benefit plans information is consistent with company benefit policies, updates internal tools, and benefits platforms as needed to ensure accurate and up-to-date information is available. • Analyzes benefit processes and data to determine and recommend changes for benefit program and process improvements, and to ensure accurate data is communicated to vendors. • Establishes key vendor relationships, develops an in-depth understanding of benefit operations and initiates process improvements to ensure programs run efficiently and effectively. • Provides technical support on annual plan audits, government fillings, non-discrimination testing, benefit integrations, and other related compliance activities. • Assists with the implementation and coordination of all benefit acquisition work including (startups/shut downs) due diligence, project planning, benefits recommendation, financial impact, and integration. • Supports the Annual Open Enrollment process, including testing, updating plan information, organizing meetings or fairs. • Reviews/researches/updates benefits communications, related documents and reference materials for use by both internal and external audiences. • Maintains working knowledge of Transdev union contracts and follow negotiated benefit provisions to ensure benefit programs are administered and documented accurately. • Assists in maintaining and accurate, up-to-date database of current benefit programs for all Transdev locations. • Reporting and auditing: Conducts regular audits on all plans to ensure data and deduction accuracy including but limited to communication to functional and operations. • Billing: Processes vendor invoice payments and conducts routine reporting, auditing and reconciliation. • Performs reporting and metrics analysis. • Interacts with third party administrators and insurance companies for eligibility (i.e. enrollments, terminations and family status changes). Review and update records from weekly vendor interfaces via error/discrepancy reports. • Maintains functional business requirements document for on-line enrollment and eligibility vendor. • Administers retiree medical program. • Prepares and presents benefit appeals to Committee regarding eligibility, claims or plan denials. • Processes all court orders and QMCSOs. • Understands and is able to follow COBRA, HIPAA, ERISA, PPACA, FMLA, and other benefit related laws. Qualifications: Education, Licensing, and Certifications : Education Preferred: Bachelor’s Degree in Finance, Accounting, or Business Administration strongly preferred. Experience : This position requires 3 years experience administering health and welfare benefit programs or equivalent professional experience Skills and Knowledge Required: Working knowledge of ERISA, DOL, IRS, FMLA, HIPAA, ACA. Proficiency in MS Office with strong Excel skills Highly motivated, customer oriented approach with strong problem-solving, technical and analytical abilities. Ability to exercise sound judgment, set priorities, organized, implement and administer effectively in all areas of accountability. Demonstrated ability to define problems, collect data, establish facts and draw valid conclusions. Ability to work under pressure and multi-task. Superior ability to develop rapport at all levels and work toward an identified goal in a fast-paced environment. Strong analytical and communication skills with a proven ability to work both independently and as a member of a team. Skills and Knowledge Preferred: ADP Experience a plus. Pre-Employment Requirements: Drug testing and background check Testing related to job requirements The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug free workplace If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy.

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