Customer Care Representative
Fort Worth
Job Description Job Description Salary: $17-$20 hour
At Qualbe, we're more than just a company; we're a community. Having won several local and national awards for being one of the best places to work, we pride ourselves on a culture that fosters growth, innovation, and well-being. We're looking for passionate individuals to join our 1Dental team and help us continue to provide exceptional service and care to our customers.
As a Customer Care Representative, you will be at the heart of our operations, ensuring that every 1Dental customer receives top-notch support and service. Your role will involve answering customer inquiries, resolving issues, and maintaining high satisfaction levels by offering tailored solutions that meet each customer's unique needs.
Responsibilities:
Respond to customer inquiries via phone, email, and live chat.
Provide accurate information about 1Dental plans and services.
Resolve complaints and issues with a customer-first attitude, ensuring all interactions are handled with empathy and efficiency.
Maintain a detailed record of customer interactions, transactions, and feedback.
Work collaboratively with team members to improve overall customer experience.
Participate in training sessions to stay updated on product knowledge and customer service practices.
Qualifications:
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening abilities..
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
High school diploma; further education will be considered a plus.
Why Join Us?
Award-Winning Culture: Be part of a company recognized for its outstanding workplace and employee satisfaction.
Career Growth: Opportunities grow professionally in a supportive environment.
Benefits: Competitive compensation package, health benefits, paid time off, and more.
Work-Life Balance: Flexible working hours and supportive team dynamics.
Ready to make a difference in the lives of thousands while growing your career in a celebrated company? Apply today and help us shape the future of dental care!