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IT Service Desk

Colorado Springs, CO, United States

Job Description

Job Title: IT Service Desk Tech

Pay Rate: $24 - $26.25/ hr.

Summary

Provide technical support and management of the internal service desk.The IT technician provides support and assistance to the staff addressing a wide range of technical issues with software, hardware and operational incidents across all company locations.The ideal candidate will have strong communication and customer service skills, a solid understanding of various technologies, and have the ability to work independently and as part of a team. This position is located in Colorado Springs, Colorado, and is a hybrid position with some in-office work required.

Technical Service Operations Serve as primary contact point for the IT service desk.

Respond to and resolve staff inquiries in a timely and accurate manner.

Troubleshoot hardware and software issues, either remotely or in-person.

Document and maintain accurate records of all support interactions.

Collaborate with other IT team members to resolve complex issues.

Stay up to date with new technologies and best practices in IT support

Provide training and guidance to users on various technology-related topics.

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IT Service Desk jobs in Colorado Springs, CO, United States

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