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Unisys
Plano, TX, United States
Help Desk Support - Inter Location: Plano, TX, United States Duration: 3+ months with possible extension. Rotational Shifts (Morning- Afternoon - Night) Basic Qualifications: High School Diploma, GED, equivalent certification or military experience At least 1 year of remote help desk support experience Mac Integration Basics Certificate or 1 + year
Job Source: UnisysUnisys
plano, tx
Help Desk Support - Inter Location: Plano, TX, United States Duration: 3+ months with possible extension. Rotational Shifts (Morning- Afternoon – Night) Basic Qualifications: • High School Diploma, GED, equivalent certification or military experience • At least 1 year of remote help desk support experience • Mac Integration Basics Certificate or
Job Source: UnisysReqRoute Inc
Richardson, TX, United States
Job Title: Help Desk Support Position Type: 11+ Months Location: Richardson, TX (Onsite) Shift Timings: 11AM to 7:00PM CST Job Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains use
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Plano, TX, United States
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Genesis10 is currently seeking a Network/Operations - Help Desk Support - Inter. Consultant with our client in the financial industry located in Plano, TX. This is a 6 + month contract position. Responsibilities: Provide technical support to users in an efficient and accurate manner Solve basic technical problems while providing support for all
Job Source: Genesis10She Recruits, LLC
Plano, TX, United States
Job Title: Service/Help Desk Location: Plano, TX area Salary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop,
Job Source: She Recruits, LLCDallas, TX, United States
Summary
Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.
Job Description
We are seeking a dedicated and customer-oriented IT Help Desk Specialist to join our team. In this role, you will provide first-level support to our employees, offering solutions for hardware, software, and network issues. You will serve as the first point of contact for users facing technical problems, aiming to resolve these issues efficiently and effectively. The ideal candidate will have a strong understanding of computer systems, a passion for technology, and exceptional problem-solving skills.
Core Responsibilities
Respond to help desk requests via phone, email, and ticketing system, ensuring courteous, timely, and effective resolution of end-user issues.
Diagnose and resolve technical hardware and software issues, guiding users through step-by-step solutions.
Escalate unresolved issues to the appropriate internal teams or external vendors.
Track and monitor problems to ensure a timely resolution, maintaining a high level of customer satisfaction.
Assist with the creation and updating of help desk documentation, procedures, and user manuals.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Install, modify, and repair computer hardware and software.
Conduct daily system checks and maintenance routines to ensure optimal system performance.
Train end-users on new technologies and provide support for software updates and new hardware deployments.
Maintain an inventory of all equipment, software, and software licenses.
An eager willingness to learn.
Qualifications
Proven experience as an IT Help Desk Technician or similar role is preferred.
Strong knowledge of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills, capable of effectively communicating technical information to non-technical users.
Ability to prioritize and manage several open issues at one time.
Familiarity with help desk software (e.g., Zendesk, Freshdesk) and remote desktop applications.
Windows 2003/2008, Active Directory, Exchange & ActiveSync, IIS and logging.
WSUS for enterprise Windows server patching.
Education or Certifications
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
Bachelor's degree in Information Technology, Computer Science, or relevant field is a plus.
Eligibility Requirements
Must be willing to submit to a background investigation and drug test as part of the selection process.
Due to the nature of the helpdesk role, you will be required to work onsite at Aperia offices located in Dallas, TX.
Job Type
Full-time
Schedule
Monday to Friday
Work Location
Dallas, TX
Benefits
Health insurance
Health savings account
Dental insurance
Vision insurance
401(k) matching
Life insurance
Paid time off
Parental leave
Disability insurance
Childcare assistance
Education reimbursement
Fitness membership
Volunteer time off
This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.
Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.
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IT Help Desk Specialist jobs in Dallas, TX, United States
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