Customer Fulfillment

Deer Park


Job Description The Aftermarket Center (AMC) Customer Fulfillment Contractor will be responsible for all activities from inquiry to remittance for orders. This includes facilitating customer transactions, quoting, order management, and overall customer service.

• Own quotation, order management, post-shipment, and overall customer issues resolutions throughout all phases of the business cycle for parts. This includes but not limited to reviewing and providing recommendation on customer requirements to assure compliance and/or noted exceptions on quotations / purchase orders

• Manage and resolve commercial and technical risks. Includes review, negotiation and escalation of supplier’s commercial terms and conditions

• Review and approve pricing and delivery schedules for quotations and orders pricing based on level of authority

• Determine and approve where parts are sourced for customer specific orders by researching BHGE factories and 3rd Party Vendors inventories to determine best availability to meet customer deliverables

• Autonomously review and issue purchase orders for customer specific orders directly to suppliers

• Manage shop fulfillment prioritization of customer specific orders

• Facilitate order entry, provide order status updates, resolve customer issues and attend customer meetings where necessary

• Manage blocked / hold orders and maximize on-time delivery through constant communication and prioritization of the shop fulfillment

• Manage customer satisfaction surveys, follow-ups and associated corrective actions

• Work in close partnership with sales teams on customer related issues

• Collaborate with leadership for all necessary process improvements

• Manage escalations from external customers through AMC by clear communication, influencing teams and prioritization of activities

• Manage and Update ERP system when necessary


• Bachelor’s Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with a minimum 6 years of experience in customer facing or purchasing / buying role in Oil & Gas or Power related Industries)

• Minimum 2 years of experience in customer parts and equipment service


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