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One10 Inc
Plano, TX, United States
About Us At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commit
Job Source: One10 IncKeHE Distributors, LLC
Dallas, TX, United States
Why Work for KeHE? Full-time Pay Range: $67,650.00/Yr. - $90,000.00/Yr. Shift Days: , Shift Time: Benefits on Day 1 Health/Rx Dental Vision Flexible and health spending accounts (FSA/HSA) Supplemental life insurance 401(k) Paid time off Paid sick time Short term & long term disability coverage (STD/LTD) Employee stock ownership (ESOP)
Job Source: KeHE Distributors, LLCEight Digit Media
Dallas, TX, United States
Account Manager Team Marketing The Account Manager at Eight Digit Media is a key player in sustaining and enriching client relationships. This role demands a blend of technical proficiency in digital marketing and strong interpersonal skills. You will oversee account management, collaborate with the Senior Media Buyer, and ensure client satisfactio
Job Source: Eight Digit MediaAsset Living
Addison, TX, United States
Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trus
Job Source: Asset LivingThe Exchange
Dallas, TX, United States
C1-000115-2024 Accounting Manager United States - Texas - AAFES Headquarters (Dallas) ORG RECEIVABLES Regular Full Time Job Description Responsible for managing accounting staff in the day-to-day operations of various accounting functions. Oversees calculating, posting, and verification of financial data for use in maintaining accounting and
Job Source: The ExchangeNorthPoint Search Group
Dallas, TX, United States
Accounting Manager Location: Dallas, TX Company Overview: We are seeking an experienced Accounting Manager to join our team in Dallas, TX. Our ideal candidate will have over 10 years of experience in construction industry accounting, with expertise in full-cycle accounting including AIA Billings and pay apps. This is a hands-on role responsible for
Job Source: NorthPoint Search GroupInspire Event Technologies LLC
Irving, TX, United States
At INSPIRE , we know the value of exceptional people. We pride ourselves on providing our employees with growth and career-oriented succession planning. INSPIRE operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reason for our success. We provide quality technology, qualified technicians,
Job Source: Inspire Event Technologies LLCLexitas
Dallas, TX, United States
SUMMARY: The Account Manager is responsible for building and managing long term relationships with our law firm clients by providing excellent customer service to the attorneys and their support teams. The ideal candidate is professional, talented, and hardworking; and performs comfortably in a fast-paced, goal-oriented work environment. This posi
Job Source: LexitasDallas, TX, United States
DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBanks managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
TheAccount Manager is responsible for managing the Client Relationship with respect to all products and services. TheAccount Manager assist with coordination of delivering new services, all aspects of ongoing delivery of services in a steady-state environment, and the resolution of service issues. In addition, the Account Manager works with their assigned accounts to identify new business opportunities and renew existing services. Primary responsibilities include conducting regular customer meetings, incident awareness and escalation, issue trending and problem management, and cure plan development and execution.
Responsibilities
Provide Program Management expertise in managing Service Level Agreements and other aspects of the Client contractual agreement.
Communicate effectively with peers, superiors and subordinates, as well as C-Level Executives on Client and Databank sides.
Coordinate all Client communications including weekly and monthly reporting, crisis management and escalations.
Maintain proactive customer communication to foster a high touch Relationship. Develop and maintain project plans and action item lists and conduct regular customer status meetings to keep projects and actions on track with dates and owners.
Schedule and lead effective team meetings which will include field and/ or corporate resources.
Successfully interact with other organizations within Databank to deliver seamless implementations & service to Clients.
Serve as an escalation point 24/7 for production impacting incidents.
Incident report review and distribution.
Facilitate resolution of issues pertaining to billing, AR, credit requests and billing disputes.
Facilitate order process for customer moves, adds, changes, and disconnects.
Provide regular AM audits to ensure an accurate depiction of services, contacts, and procedures.
Prepare, schedule and facilitate regular customer account reviews on a quarterly basis. These reviews highlight. existing Client services, any opportunities for new business, the status of account plans, and service levels.
Other duties as assigned
Position Objectives
Revenue retention and growth for assigned customer base.
Manage the Client Relationship and gain Trusted Advisor status.
Achieve and maintain reference status with assigned Client(s).
Serve as Customer Advocate.
Promote solution stability through incident trend analysis, problem management, and cure plan development and execution.
Ensure efficiency and effectiveness in our companys support model. Activities include maintaining regular audits, contact management, customer specific support procedure coordination.
Develop account strategies and meet with targeted customers on a regular basis to strategically build a partnership and grow revenue.
Account Renewal - This is an area that we would like to track closely due to the complexity around the best way to approach a renewal. i.e. Let them auto renew, look at revenue portability as part of a renewal, take some churn to get a renewal, etc. There needs to be monthly review of clients coming up for renewal and the specific attack plan. We realize that this can be a significant effort time wise so spiffs or bonus will be considered on an ICB to be determined by executive team.
Qualifications
Bachelors degree or equivalent experience
5+ years in Sales Account Manager
3-5 years in Data Center, Telecom, IT, Cloud, and Networking
Proficiency in MS work, Excel, PowerPoint & Visio
Benefits
Health, Dental, and Vision packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
Paid Time Off and Holidays
Brand: DataBank
Address: 400 S Akard Street Dallas, TX - 75202
Property Description: 1 - Akard St - Dallas TX
Property Number: 1
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Account Manager jobs in Dallas, TX, United States
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