ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Trigenx
San Antonio
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxTrigenx
San Antonio
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxRackspace
San Antonio, TX, United States
Job Profile Summary: The Manager, Customer Success provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. A
Job Source: RackspaceChromalloy
San Antonio, TX, United States
Company Description Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engi
Job Source: ChromalloyStratus Services
San Antonio, TX, United States
OverviewThe ideal candidate will live in the vicinity of Mentor, OH, Chicagoland suburbs or San Antonio, TX. Job Summary: Accountable for driving customer-centricity through collaboration with sales and operations teams. Ensures the customer experience is at the center of business decisions throughout the organization. Focused on approximately 5
Job Source: Stratus ServicesStratus Services
San Antonio, TX, United States
Overview The ideal candidate will live in the vicinity of Mentor, OH, Chicagoland suburbs or San Antonio, TX. Job Summary: Accountable for driving customer-centricity through collaboration with sales and operations teams. Ensures the customer experience is at the center of business decisions throughout the organization. Focused on approximately 5
Job Source: Stratus ServicesPro-vigil
San Antonio
Job Description Job Description Customer Success Associate Company Overview: Pro-Vigil, Inc. is the largest and fastest-growing provider of remote surveillance services with a nationwide client base. No other monitoring and live surveillance company deters crime in as little as 18 seconds. That’s faster than the speed of crime. We prevent
Job Source: Pro-vigilKISS Marketing
San Antonio, TX, United States
KISS Marketing is growing tremendously this year! Join our dynamic digital marketing agency, a rocket ship of innovation, headquartered in the Pearl Brewery district of San Antonio, Texas. KISS Marketing specializes in helping gym owners grow their businesses and membership base. We provide tailored digital marketing solutions to drive revenue, i
Job Source: KISS MarketingSan Antonio, TX, United States
We are seeking an enthusiastic and customer-focused Customer Success Specialist to join our team and provide exceptional support for our XTruLink ticketing platform. The ideal candidate will have experience in handling support and trouble tickets, conducting client trainings, and performing regular check-ins to ensure client satisfaction. Familiarity with the Blackbaud Altru CRM is a significant advantage.
Responsibilities:
Address support and trouble tickets in a timely and efficient manner Troubleshoot and resolve technical issues related to the XTruLink ticketing platform
Provide clear and concise solutions to customer inquiries
Escalate complex issues to appropriate team members, as necessary
Conduct client trainings and onboarding sessions for the XTruLink ticketing platform Develop and deliver customized training materials based on client needs
Ensure clients have a thorough understanding of the platform's features and capabilities
Provide ongoing support and follow-up to address any questions or concerns
Perform regular check-ins with clients to assess satisfaction and identify opportunities for improvement Maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded
Gather feedback and insights to help improve the platform and customer experience
Work closely with the product development team to address customer concerns and incorporate feedback into future updates
Collaborate with the Customer Success team to enhance overall customer experience and streamline support processes Share knowledge, best practices, and solutions with team members
Contribute to the development and refinement of support documentation and resources
Stay current on XTruLink ticketing platform features, updates, and industry trends Continuously expand knowledge of the platform and its capabilities
Utilize knowledge of the Blackbaud Altru CRM to provide additional support and expertise, as needed
Requirements:
Bachelor's degree in a related field or equivalent experience
2+ years of experience in customer success, help desk, or technical support roles
Experience with ticketing platforms and/or CRM systems, preferably Blackbaud Altru CRM
Strong problem-solving skills and the ability to troubleshoot technical issues
Excellent communication, interpersonal, and presentation skills
Ability to work independently and collaboratively within a team environment
Strong time management and organizational skills, with the ability to multitask and prioritize
Willingness to learn and adapt to new technologies and processes
Availability to occasionally work outside of standard business hours, as needed
The Customer Success Specialist role is a full-time position with a competitive salary and benefits package. The successful candidate will play a vital role in ensuring client satisfaction and the ongoing success of the XTruLink ticketing platform. This position can be local or remote, offering flexibility for the ideal candidate.
Customer Success Specialist jobs in San Antonio, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.